nCino FAQ

Pros

-Pretty flexible workplace with a good overall atmosphere. Team is super willing to help with troubleshooting -Paid premiums on insurance(basically free insurance on health, dental, vision, life, ect) -HSA that the company regularly pays into(1,250 every six months for an individual at the time of this post), which you can use to pay for healthcare at no penalty, slightly supplement your income for a 20% penalty, or keep for retirement when it becomes freely useable -$75 towards student loans every month, every bit helps(*see cons) -Paid certifications to become a saleforce developer and admin -A months worth of paid vacation after combining paid time off and flex holidays, also has paid volunteer days to go work at charities of your choice -Has relocation benefits for their entry level positions -Paid monthly, which means your paychecks are larger than if you're paid bi-weekly(*see cons)

Cons

-Initial training for the software is nonexistent. After the first month of hearing every higher-up ramble about their department multiple times, you're kinda expected to just figure out the basic functionalities of the software while ALSO troubleshooting them, which makes for a pretty steep learning curve. -No bonuses(except maybe management) or cost of living increases. CEO has specifically said that he doesn't believe in them. There is a paltry 2-3% yearly increase, but it's based on a performance review, which is extremely precarious. -*Only $75 dollars towards student loans, which is a pretty pathetic education benefit for a company this size. Especially with how they like to tote the benefits package as a substitute for the mediocre pay. Speaking of which... -Mediocre pay. Everyone is paid about 15-25% less than what they're worth on the market. Especially for the degrees they ask for on the postings. -*Paid monthly, which is not very fun. It's hard to wait 4 weeks between paychecks, and it's a terrible way to get paid if you're trying to pay off loans quickly. -OVERALL- I think this can be an excellent job for someone looking to break into tech without any additional schooling. Despite what they say on support engineer job postings you DO NOT need a tech degree to do or even apply for this job. I saw several people in my onboarding without tech degrees of any kind, as it's mostly a customer service job. It's worth noting that the pay is only bad for the tech industry itself, and not compared to the overall national salary average. On the other hand if you do have a tech degree I would only take this job if you desperately need a paycheck(like I did at the time), as you can make more doing IT work for someone else. Plus the career track in this company will seek to make you an expert in a VERY specific and niche platform, with few transferable skills should you leave nCino. Saleforce uses Apex for its coding, and SoQL for it's database. Both are watered down versions of Java and SQL respectively, and are used nowhere else but in Salesforce. Like I said, pretty niche. I would caution people either way, cause I speculate there may be layoffs in the future. They keep hiring more support engineers, and there isn't enough work to do for the volume of us there are. Maybe the company knows something I don't, but I would watch for red flags.

Advice to Management

Gotta get out of the startup mentality of "many hats", you're too big for that. Separate out your initial trainings by department. New support engineers need to learn how to use the basic functions of the giant platform the company uses, not be shown the integration lifecycle chart for the 20th time. And if the company is not going to provide raises or bonuses, then stop having meetings discussing the substantial financial growth of the company with us. We're employees, not investors.

Pros

Amazing onboarding process. Relaxed culture where work/life balance is a priority! A company that truly cares for their employees. Lives & breathes their core values! Employed during Covid-19, I haven't met anyone in person (yet), but I wholeheartedly feel part of the nCino family! The days fly by as I actually enjoy coming to work (albeit working from home currently). Great benefits package, holiday, healthcare, pension etc.. although this was never an important factor for me, it's an added bonus! Encouraged to volunteer for charitable causes, take Salesforce certs, team building exercises (globally) and more, you certainly will never get bored! I've been pushed out of my comfort zone on more than one occasion, but I am thankful and loving it!!! There is so much to learn, which is great as I love keeping my brain ticking over! nCino has an online University where all documentation, courses are at your fingertips! You are given all the tools needed to excel! I really can see my future now and that's with nCino!!

Cons

There are no cons at the moment!

Pros

-Pretty flexible workplace with a good overall atmosphere. Team is super willing to help with troubleshooting -Paid premiums on insurance(basically free insurance on health, dental, vision, life, ect) -HSA that the company regularly pays into(1,250 every six months for an individual at the time of this post), which you can use to pay for healthcare at no penalty, slightly supplement your income for a 20% penalty, or keep for retirement when it becomes freely useable -$75 towards student loans every month, every bit helps(*see cons) -Paid certifications to become a saleforce developer and admin -A months worth of paid vacation after combining paid time off and flex holidays, also has paid volunteer days to go work at charities of your choice -Has relocation benefits for their entry level positions -Paid monthly, which means your paychecks are larger than if you're paid bi-weekly(*see cons)

Cons

-Initial training for the software is nonexistent. After the first month of hearing every higher-up ramble about their department multiple times, you're kinda expected to just figure out the basic functionalities of the software while ALSO troubleshooting them, which makes for a pretty steep learning curve. -No bonuses(except maybe management) or cost of living increases. CEO has specifically said that he doesn't believe in them. There is a paltry 2-3% yearly increase, but it's based on a performance review, which is extremely precarious. -*Only $75 dollars towards student loans, which is a pretty pathetic education benefit for a company this size. Especially with how they like to tote the benefits package as a substitute for the mediocre pay. Speaking of which... -Mediocre pay. Everyone is paid about 15-25% less than what they're worth on the market. Especially for the degrees they ask for on the postings. -*Paid monthly, which is not very fun. It's hard to wait 4 weeks between paychecks, and it's a terrible way to get paid if you're trying to pay off loans quickly. -OVERALL- I think this can be an excellent job for someone looking to break into tech without any additional schooling. Despite what they say on support engineer job postings you DO NOT need a tech degree to do or even apply for this job. I saw several people in my onboarding without tech degrees of any kind, as it's mostly a customer service job. It's worth noting that the pay is only bad for the tech industry itself, and not compared to the overall national salary average. On the other hand if you do have a tech degree I would only take this job if you desperately need a paycheck(like I did at the time), as you can make more doing IT work for someone else. Plus the career track in this company will seek to make you an expert in a VERY specific and niche platform, with few transferable skills should you leave nCino. Saleforce uses Apex for its coding, and SoQL for it's database. Both are watered down versions of Java and SQL respectively, and are used nowhere else but in Salesforce. Like I said, pretty niche. I would caution people either way, cause I speculate there may be layoffs in the future. They keep hiring more support engineers, and there isn't enough work to do for the volume of us there are. Maybe the company knows something I don't, but I would watch for red flags.

Advice to Management

Gotta get out of the startup mentality of "many hats", you're too big for that. Separate out your initial trainings by department. New support engineers need to learn how to use the basic functions of the giant platform the company uses, not be shown the integration lifecycle chart for the 20th time. And if the company is not going to provide raises or bonuses, then stop having meetings discussing the substantial financial growth of the company with us. We're employees, not investors.

Pros

Amazing onboarding process. Relaxed culture where work/life balance is a priority! A company that truly cares for their employees. Lives & breathes their core values! Employed during Covid-19, I haven't met anyone in person (yet), but I wholeheartedly feel part of the nCino family! The days fly by as I actually enjoy coming to work (albeit working from home currently). Great benefits package, holiday, healthcare, pension etc.. although this was never an important factor for me, it's an added bonus! Encouraged to volunteer for charitable causes, take Salesforce certs, team building exercises (globally) and more, you certainly will never get bored! I've been pushed out of my comfort zone on more than one occasion, but I am thankful and loving it!!! There is so much to learn, which is great as I love keeping my brain ticking over! nCino has an online University where all documentation, courses are at your fingertips! You are given all the tools needed to excel! I really can see my future now and that's with nCino!!

Cons

There are no cons at the moment!

Pros

Good benefits for a family

Cons

Leadership team doesn’t have a grasp on their teams.