Apple Interview Question: "I'd like to play music from ... | Glassdoor

Interview Question

Apple At Home Advisor- Chat Team Interview Rockford, IL

"I'd like to play music from my Apply TV for a dinner party

  tonight but I can't get anything to play"

Interview Answer

3 Answers


They really want to see you empathize and connect with the customer's problem. Pick up on the clues like the "dinner party" and respond accordingly. The other questions also included specific scenarios like "I'm in a beach and my phone isn't working." Just be attentive to what they're asking you and show empathy, personally connect, and above all be positive. If you don't know the specific steps or how to solve the issue please don't say that. Just keep going even if you start repeating yourself.

Interview Candidate on Mar 27, 2015

I think that's a ridiculous answer. Just keep repeating yourself?!? Customers want issues solved, not sympathy. Well maybe a little, as long as its not insincere.

Joy on Oct 15, 2015

Have you tried turning it on and off again?

Anonymous on Aug 15, 2020

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