CVS Health Interview Question: "What differentiates great cu... | Glassdoor

Interview Question

Clerk Interview Pittsburgh, PA

"What differentiates great customer service from legendary

  customer service?"

Interview Answer

1 Answer


Great customer service is meeting expectations for convenience, for an in-and-out experience. Legendary customer service is leaving an impact and making them remember it and want to come back to CVS in particular. He responded really well to this, which makes sense considering that CVS really pushes for customer loyalty through their ExtraCare Program.

Interview Candidate on Apr 24, 2013

Add Answers or Comments

To comment on this, Sign In or Sign Up.