1-800 CONTACTS Customer Retention Specialist Interview Questions | Glassdoor

1-800 CONTACTS Customer Retention Specialist Interview Questions

Interviews at 1-800 CONTACTS

1 Interview Review

Experience

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Customer Retention Specialist Interview

Anonymous Employee in Draper, UT
Accepted Offer
Positive Experience
Average Interview

Application

I applied through a recruiter. The process took 4 days. I interviewed at 1-800 CONTACTS (Draper, UT) in April 2019.

Interview

Quick assessment test in a private room on the computer to evaluate computer competency followed by a building tour and introduction to the interviewer. They then had me shadow a call center agent to allow opportunity for pointed question development and finished with a one on one interview with the team lead I would be working for.

Interview Questions

  • Describe a time you went above and beyond for a customer.   1 Answer
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