J.P. Morgan Interview Question: 1. Let's role play, sell me a... | Glassdoor

Interview Question

Bank Teller Interview Country Club Hills, IL

1. Let's role play, sell me a bank product..... 2. If im a

  customer and I declined what you are trying to sell me...

Interview Answer

2 Answers


1. Hello, welcome to chase, how can I be of assistance to you today? I see that you're not enrolled in our chase dollar for dollar, would you like more info on that today?

2. Customer: no, I don't have time.
Teller: Well, can I write down your info and have a personal banker call you later?

I think this is where I messed up, saying this, lead the branch manager to thinking I was over qualified. She mentioned tellers usually don't want to sale people anything, they just want to do a transaction.

Interview Candidate on Mar 4, 2011

I think you did a great job. Another way to handle it would be (re 2) "I understand. I'd like for our personal banker to provide you with more information. When would be a good time for them to call you"? Then obtain phone number

Anonymous on Sep 25, 2011

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