HSBC Holdings Interview Question: 3. Personal Bankers are requi... | Glassdoor

Interview Question

Personal Banker Interview San Francisco, CA

3. Personal Bankers are required to understand all the

  different digital channels HSBC offers its customers. Tell me about a time when you helped a client learn a new digital channel to create the best customer experience or teach other team members how to utilize digital channels. Example probes: How comfortable are you discussing digital channels with customers? How comfortable are you teaching team members how to use digital channels? What benefits or features did you explain to the customer? What was the outcome of the experience?
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