3M Customer Service Representative Interview Questions | Glassdoor

3M Customer Service Representative Interview Questions

4 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Saint Paul, MN
No Offer
Positive Experience
Average Interview

Application

I applied online. The process took 5 days. I interviewed at 3M (Saint Paul, MN) in March 2014.

Interview

Applied via 3M's online application process. Shortly thereafter, I received a call from the department manager and set up an interview time for the following week after a brief chat focused on my resume, which seemed to have the core requirements for the position.

The interview was an informal sit down. I wore a suit, which was appropriate. Khakis and a tie may have been just as appropriate, given the very casual dress of most employees at their corporate headquarters (jeans and very worn 3M polo shirts).

As a recent college graduate, the interview started out with a review of High School activity involvement, progressing to college involvement and personal interests. It was more of a character interview and display of ease of communication with an unfamiliar party, as the position involved dealing with customer orders, exclusively on the phone.

The interviewer went on to describe the position in depth, then proceeded to ask questions regarding how my degree and work experiences would have prepared me for this position. The emphasis for this section of the interview would be clarity in communication. Straightforward and applicable information in clear conversational format was the desired response.

Feedback on the position was immediate, as no other candidates were in consideration. Each sales team leader will have their own format, this was an example of many hiring managers.

Interview Questions

  • No question stands out as being difficult, as the position deals with fairly straightforward tasks. The ultimate goal was to find a candidate with the proper character traits that fit the role of the position.   Answer Question

Other Interview Reviews for 3M

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Saint Paul, MN
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at 3M (Saint Paul, MN) in December 2012.

    Interview

    I talked to a contract recruiter over the phone then met with the hiring manager onsite. She was very kind and asked the general interview questions. I was a recent graduate so she took it easy on me.

    Interview Questions

    • What was a difficult challenge, and how did you overcome it?   Answer Question
  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Maplewood, MN
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at 3M (Maplewood, MN) in September 2012.

    Interview

    One phone interview and then asked to go to a in person interview. The in person interview had five people in the interview. They started the interview by explaining more about the job and their work matrix. Questions asked during the interview were situational, be ready to provide the situation, your actions and results.

    Interview Questions

  3. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Employee in Saint Paul, MN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at 3M (Saint Paul, MN) in March 2010.

    Interview

    I had a 15 minute phone interview that was followed by an invitation to come to headquarters to have a 1:1 interview. I was then interviewed by a panel. 3 days later i was given an offer.

    Interview Questions

    • Why do you want to work for 3M?   1 Answer
    • What are your weaknesses?   1 Answer

    Negotiation

    In my line of work, you take the offer that is given.

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