911 Dispatcher Interview Questions | Glassdoor

911 Dispatcher Interview Questions

"As a 911 dispatcher, it is your job to handle high-stress emergency situations. Employers are looking for candidates with strong communication skills that can calm callers as well as gather the necessary information to relay to emergency responders. Expect several role-play scenarios that will assess your ability to multi-task under pressure and handle frightened, anxious, or angry callers."

Top Interview Questions

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How would you handle a phone call where someone is loudly using profane language and is hard to understand?

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I would remain calm, but firm and ask the person to be more clear so that I could send the help that they needed as quickly as possible.

How would you handle a call you took for an emergency dealing with a family member?

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How do you organize yourself when you have multiple tasks to complete?

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What are your weaknesses?

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More questions about people I knew who could provide references.

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If you have ever been fired for a job, you have to own up to it. It WILL be found in your background investigation.

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Name a time at your current or recent position where you had to multi-task.

How do you feel about working with other Type-A personalities?

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What did you like the best and worst about your current job (or previous position)?

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How well do you work in an environment where the stress of the job is completely ambiguous from minute to minute?

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