"As a 911 dispatcher, it is your job to handle high-stress emergency situations. Employers are looking for candidates with strong communication skills that can calm callers as well as gather the necessary information to relay to emergency responders. Expect several role-play scenarios that will assess your ability to multi-task under pressure and handle frightened, anxious, or angry callers."
How would you handle a phone call where someone is loudly using profane language and is hard to understand?
I would remain calm, but firm and ask the person to be more clear so that I could send the help that they needed as quickly as possible.