Vanguard Interview Question: A customer calls and asks you... | Glassdoor

Interview Question

Client Relationship Specialist Interview(Student Candidate) Charlotte, NC

A customer calls and asks you if they should open an index

  fund or an ETF to save for their child’s college education. What do you say in response?
Answer

Interview Answer

3 Answers

2

The answer to the third question is to refer them to someone more knowledgeable since you are not yet licensed to give that advice

Interview Candidate on Dec 23, 2012
4

That's a great question mr/mrs client. At Vanguard, we have some excellent 529 College Savings plans that we can discuss, all of which will get you on your way to your goal. We can use age based portfolios that are plug and play; we select the portfolio based on your child's age. We also have 19 different portfolios if you'd like to take a more hands on approach. Which sounds better to you?

-this response gives you control of the conversation, shows your product knowledge, and these options should contain a decent mix of ETF and Index Funds

Anonymous on Mar 26, 2015
1

Keep in mind, you WILL be licensed by the time you are on the phone, you just won't be able to make a reco since you won't have your 66 likely, just the 63.

Anonymous on Mar 26, 2015

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