Lowe's Interview Question: A customer is looking to buy ... | Glassdoor

Interview Question

Customer Service Associate I Interview

A customer is looking to buy paint but doesn't know what

  color to choose how do you approach this situation?
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Interview Answer

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I would ask the customer what room they are painting and if they had any colors at all in mind, what color is there floor or furnishings, do they like bright or subtle colors in a color scheme. Show they some of the pamphlets the store offers in the paint department, if they are not in a hurry, tell them that they can bring home some of the color swatches to get a better idea of what they want.

Anonymous on Jun 5, 2016

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