Hilton Interview Question: A hotel customer thinks your ... | Glassdoor

Interview Question

Front Desk Agent Interview San Juan, PR

A hotel customer thinks your voice is sexy on the phone and

  wants you to come up to his room after your shift is over and give him a massage. What would you say to him.
Answer

Interview Answer

3 Answers

8

I would thank him for the compliment, but let him know that won't be happening, its not in my job description and I don't do extra curricular activities on the job. Is there something else within my job description that you need help with?

Interview Candidate on Nov 8, 2012
4

If I were you -- I would never say immediately "NO"

but what i would say: I would compliment his remarks and I would apology that my job description does not include his favor but I would suggest him if there is anything else I can help him with. If he keep insisting to visit his room, I would say politely that this is based on our hotel policy that we don't allow employee to visit guest rooms. and I would say good night and have a great day and hang up.

gria87 on Feb 20, 2013
3

I would kindly decline the offer and immediately report it to the manager with the customers name and room number.

Anonymous on Oct 1, 2015

Add Answers or Comments

To comment on this, Sign In or Sign Up.