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ADP Associate Client Support Consultant Interview Questions

Updated Jun 7, 2021

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Interviews at ADP

Experience
Positive50%
Negative30%
Neutral20%
Getting an Interview
Applied online84%
Campus Recruiting11%
Employee Referral5%
Difficulty
2.7
Average
HardAverageEasy

ADP

Anonymous Interview Candidate

Declined Offer
Negative Experience
Difficult Interview
Application

I interviewed at ADP

Interview

They had scheduled a long 90minute interview with two different managers. I withdrew my application due to the hostile environment they created mind you it was virtual. They don’t know how to talk to people get more like an interrogation rather than interview. After I withdrew my application they said asked me if I had withdrew it and replied with “that’s too bad” overall VERY unprofessional.

Interview Questions
  • How do your skills fit into the job position?
    Answer Question
3 people found this interview helpful

ADP

Anonymous Employee

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. I interviewed at ADP in Sep 2020

Interview

The interview process went very smooth and I like how urgent everything moved. Due to covid, they are conducting interviews through video interviews. They were very responsive and made you feel comfortable.

Interview Questions
  • Explain a time you had an irate customer and how did you handle it?
1 person found this interview helpful

ADP

Anonymous Interview Candidate in Elk Grove, IL

No Offer
Neutral Experience
Average Interview
Application

I applied online. The process took 2 weeks. I interviewed at ADP (Elk Grove, IL) in Sep 2019

Interview

It was a long process before an in person interview. I was selected for a phone screen and then moving on, I had to take two assessments. Following the assessments, I was then reached out for an in person interview.

Interview Questions
  • Tell us about a time you went above and beyond for a client or customer
Be the first to find this interview helpful

ADP

Anonymous Employee in Norfolk, VA

Accepted Offer
Positive Experience
Easy Interview
Application

I applied through an employee referral The process took 3 weeks. I interviewed at ADP (Norfolk, VA) in Jan 2019

Interview

Applied online and received an email to schedule a phone interview within a week. The recruiter was really nice. At the end of the phone screen, he informed me that he wanted to move forward and sent me an assessment to complete the next day. The first assessment was very simple and only took me about 15 to 20 mins to complete. It was basic grammar, spelling, and punctuation. Once I passed that one, I was sent another one with simulations and personality assessments, That one took about an hr but it still wasn't something that I hadn't seen before. 2 days later I received an email with 3 dates to choose from for an on site face to face interview. I interviewed with a total of 6 people. First was a set of 2 client service managers, 2nd was a set of small business dept managers, 3rd was a tech person I believe to listen to a phone call and assess it, and last was a director, Overall everyone was extremely friendly and I felt comfortable.

Interview Questions
2 people found this interview helpful

ADP

Anonymous Employee in La Palma, CA

Accepted Offer
Neutral Experience
Average Interview
Application

I applied online. The process took 2 weeks. I interviewed at ADP (La Palma, CA) in Jul 2018

Interview

The interview process was fairly quick. I applied online and within the same day I received a notification to schedule a phone screen. I found the phone screen rather unpleasant. The interviewer conducting the call was robotic and totally impersonal. The call seemed to be more about simply verifying the information on my resume rather than to assess any professional strengths/weaknessess or experience. The interviewer also asked for salary history, which is illegal to do in California (where I interviewed). It felt crude and rather unprofessional considering that the law making such a line of inquiry illegal has been passed since the beginning of the year. Hopefully this isn't standard practice and it's just a case of one rep not being up to date. A couple of days after the phone screen I got sent a standard personality test and a role play assignment simulating a call center environment. It was a little long but nothing too over the top. The experience there was straightforward and relatively painless, even if it was a bit tedious. After the assessment I got an e-mail to setup an in-person interview with two of the managers. I really liked how they sent documents with some interview prep suggestions and company information! The interview itself wasmostly STAR format, with them thoroughly parsing apart my professional background and trying to understand my motivations for applying to this position, the company, etc. There was a role play assignment similar to the one they had me do before the on-site interview too, and they asked me to explain my understanding of what was going on in the situation, my opinion on how the call went, what was wrong, etc. The interview was supposed to be an hour long, but just before the hour was up a third interviewer showed up, and I got the impression they were doing a two-in one deal to just finish the entire interview process. She asked me some questions similar to what the other two interviewers asked to probe me a little more, and after about another 25 minutes the interview was over. They walked me out and I got a call the next day from a person in their talent acquisition team (her name is Hayley, she's very sweet) and she told me they were extending me an offer. Overall the experience had a few ups and downs (I didn't like the phone screen, but I think that was more due to the interviewer), but it was relatively straightforward, and fast. It was just over 2 and a half weeks from the day I applied to the day I got the offer for the position.

Interview Questions
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ADP

Anonymous Employee in El Paso, TX

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. I interviewed at ADP (El Paso, TX) in Jul 2017

Interview

First you would have a phone interview which would determine if you would get an in person interview. Phone interview consisted of just going over resume submitted as well as some situational questions. If selected to continue they call and schedule an in person interview. Then generally 2 additional in person interviews each with a gradually higher executive. In-person interview were mostly situational questions which I answered by stating a situation, action, and result.

Interview Questions
  • Tell me about a time you dealt with an angry customer.
8 people found this interview helpful

ADP

Anonymous Employee in Atlanta, GA

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. I interviewed at ADP (Atlanta, GA) in Jul 2017

Interview

It was a series of four interviews...1 being a phone interview 2. In person interview 3. Phone interview with a manager 4. Then I had to talk to a area manager. The process was very easy and I love the way the interviewers interact with you and are very nice this is a great company to work for

Interview Questions
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ADP

Anonymous Interview Candidate in Parsippany, NJ

No Offer
Negative Experience
Average Interview
Application

I applied online. I interviewed at ADP (Parsippany, NJ) in May 2017

Interview

I applied and the next day I received an email to set up a phone interview. The interview told me depending on my answers she would recommend me and I would get an email assessment. I got the assessment 30 minutes after phone interview, which was fast. Then after that things have been starting to slow down. I haven't heard from anyone for a week and a half. I saw the job is expired now but my application status jut says that they have all the information that's needed that I will be contacted. So it leaves me confuse as in if the job is exactly expired or not. Lack of communication completely. You don't know who to contact. You're clueless

Interview Questions
  • Where do you see yourself in 5 years?
  • Tell me the time you felt stressed work and what did you do
5 people found this interview helpful

ADP

Anonymous Interview Candidate in Norfolk, VA

No Offer
Negative Experience
Easy Interview
Application

I applied online. The process took 3 months. I interviewed at ADP (Norfolk, VA) in Jan 2017

Interview

I applied in January and with in a few day I received an email to schedule a phone interview. The phone interview went smoothly and within days was asked to come on site for an in-person interview. Again that interview wen well and and I felt will good about it. Fast forward a to mid March and yet to hear anything from ADP, even my status on the web site kept saying that "Interview was schedule and results are still pending." I even tried to reach out by email to my recruiter and the ladies that interview me and on the recruiter who I had the initial interview was that only person who responded back to me and he stated that he haven't heard back for them either and that he would email them on my behaved. Fast forward again to April, I check my status and it say that " The position is no longer available. We wish you the best in your career search." What really hurt is that no-one at ADP thought enough to inform me of this..... I hope that recruiting and application process get much better at ADP for Norfolk, VA because at is point it'd just unprofessional with no regards for applicant.

Interview Questions
3 people found this interview helpful

ADP

Anonymous Employee in Norfolk, VA

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 2 weeks. I interviewed at ADP (Norfolk, VA) in Jan 2017

Interview

The process was very quick, I was reached out to by a recruiter to set up a phone interview, then completed an assessment, an in-person interview with the team leads and manager and finally an interview with the VP of the team I would be working with. Everyone was very nice and laid-back but asked thorough questions. In one part of the interview I had to listen to a mock call, tell the interviewer what I would have done differently and write a follow up email to the customer. Whole process took about two weeks. The hardest part was being asked to come for an interview with less than 24 hrs notice.

Interview Questions
  • Tell me about a time you had a difficult customer.
1 person found this interview helpful
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