ADP Customer Service Representative Interview Questions | Glassdoor

ADP Customer Service Representative Interview Questions

Interviews at ADP

25 Interview Reviews

Experience

Experience
45%
38%
17%

Getting an Interview

Getting an Interview
59%
21%
12%
4
4

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy

 

Customer Service Representative Interview

Anonymous Interview Candidate in Norfolk, VA
No Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2 weeks. I interviewed at ADP (Norfolk, VA) in August 2017.

Interview

I submitted an application online, a few days later I was scheduling an interview. They send you documents to go over before the interview. The interviewers were nice. They went over past work experience and talked about the company. They also played a call and asked what I would do differently.

Interview Questions

  • Why ADP?
    Tell me about a time when you had to deal with a difficult customer.   Answer Question

ADP Response

Oct 23, 2017 – Project Specialist

Thank you for sharing your experience of interviewing at ADP Norfolk.

Other Interview Reviews for ADP

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Dracut, MA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at ADP (Dracut, MA) in August 2017.

    Interview

    I applied for the position on the company's website. The talent acquisition manager contacted me by email asking me when a good time to talk would be. Then we had a phone interview.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at ADP.

    Interview

    interview with 3 managers.Asked basic customer service questions. the interview lasted About 30 minutes.......nothing hard but serious cust service based questions. in the end asked if I has any questions for them

    Interview Questions

    ADP Response

    Sep 18, 2017 – Project Specialist

    ADP appreciates your feedback regarding your application experience. We regret that you feel it was a negative experience, but we assure you that ADP’s employment decisions are never based on an... More

  3. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at ADP.

    Interview

    I applied online, 5 days later received an email to schedule a phone interview. Had the phone interview 2 days later with the screener, she asked basic questions about my experience, salary expectation and why I should be hired. That was on a Thursday and the next Monday I received a phone call to schedule a face to face interview with 2 hiring managers. The interview was scheduled on friday within the same week. During the face to face interview they asked alot of behavioral questions and explained about the position. 2 business days later I received a job offer.

    Interview Questions

    • What did you like the most ans the least of your previous position   Answer Question

  4. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in El Paso, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at ADP (El Paso, TX).

    Interview

    This interview was a very long process, including two on the phone interviews (phone screening) and one in person interview. A very friendly environment, good people to talk to. This position focused in the 401 K retirement plan which required to take two exams after being hired and only a couple of days to pass it.

    Interview Questions

    • How would you handle an angry client?   1 Answer

  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Augusta, GA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at ADP (Augusta, GA).

    Interview

    Applied in August. Took about 2 days before i received an email to select a date and time for interview. Interview was over the phone. Easy interview. A lot of what if questions.

    Interview Questions


  6. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Louisville, KY
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at ADP (Louisville, KY) in August 2016.

    Interview

    I had a phone interview with a very nice person and it lasted about 30 minutes, answered all the questions, felt good about all feedback. was told to wait till someone will contacted me...

    Interview Questions

    • how do you go above and beyond to help people with they problems   1 Answer

  7. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at ADP (Los Angeles, CA) in September 2015.

    Interview

    Recruiter emails you for an interview then sets up a time to call. You must be available when the call comes in because they don't call back. You can try emailing them they don't reply. The recruiters are reading of a checklist of questions to ask you.

    Interview Questions

    • How much do you make and how much do you expect to get paid?
      Where did you hear about the job?
      Are you available for full-time job?
      Do you know about Payroll Programs?   1 Answer
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Maitland, FL
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at ADP (Maitland, FL) in January 2018.

    Interview

    First, I was chosen for a phone interview in which I was notified about 1 week after applying online for the job position, after about 1 more week I was contacted to set up a face to face interview.

    Interview Questions

    • On the phone interview they asked questions about what I do at my current job. They also asked how about a time when I had to assist an angry customer and how I handled the call.
      During the face to face interview I was mainly asked what I knew about the company.   Answer Question

    ADP Response

    Feb 26, 2018 – Manager

    Thank you for the insights on your interview experience.


  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Jacksonville, FL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at ADP (Jacksonville, FL) in October 2014.

    Interview

    Short phone interview with recriter over the phone. Went over what I did and where i wanted to go. Very simple interview questions.Person was very nice and easy to talk to. Overall a good experiance.

    Interview Questions

    • General interview questions.   1 Answer

    ADP Response

    Oct 26, 2018

    Thank you for sharing your interview experience with us on Glassdoor.


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