AEP Customer Service Representative Interview Questions | Glassdoor

AEP Customer Service Representative Interview Questions

Updated Mar 27, 2017
4 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in Shreveport, LA
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied through a staffing agency. The process took 4 weeks. I interviewed at AEP (Shreveport, LA) in March 2017.

Interview

Applied thru staffing agency. Went to agency to test a week later, passed, and then set appointment to take test at AEP call center 2 weeks later. Test consisted of 4 parts on scantron testing vocabulary, math, comprehension and data entry. If pass all parts then you take a computer test taking simulated calls. After passing that you setup to have interview with managers where they ask typical questions, all this is done in one day. Accepted job offer over week later. Starting pay $13.25.

Interview Questions

Other Interview Reviews for AEP

  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at AEP.

    Interview

    I was called in for a series of tests that included sitting at a workstation and listening to a series of calls coming in and responding with ABC or D answer. Also sat through 2 interviews that day, a seminar from the General Manager and Human Services Rep. After testing, I waited a month before hearing it I was hired.

    Interview Questions

    Negotiation

    No negotiation. Base was $11.00 for 8 weeks of training. My pay increased on a regular basis over a 2 year period up to $14,92 per hour.


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Hurricane, WV
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at AEP (Hurricane, WV) in January 2010.

    Interview

    Applied, Phone interview, testing, then interview

    Interview Questions

    Negotiation

    no negotiation


  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Groveport, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 3 days. I interviewed at AEP (Groveport, OH) in July 2007.

    Interview

    face to face interview asking questions regarding customer service skills

    Interview Questions

    Negotiation

    n/a


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