ASB Bank Customer Service Officer Interview Questions | Glassdoor

ASB Bank Customer Service Officer Interview Questions

4 Interview Reviews

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Customer Service Officer Interview

Anonymous Interview Candidate
Declined Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at ASB Bank.

Interview

I applied online. Two weeks later, I received a phone call from the branch manager, inviting for an interview.
Two people were in the room, the branch manager and one other senior staff. Overall the interview was very relax, and very nice people too!

Interview Questions

  • Tell use something about yourself (ice-breaker question)
    Where do you see yourself in five years time?
    Various situational questions  
    Answer Question

Other Interview Reviews for ASB Bank

  1.  

    Customer Service Officer Interview

    Anonymous Employee in Auckland (New Zealand)
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at ASB Bank (Auckland (New Zealand)) in January 2015.

    Interview

    phone interview, then face to face interview,
    Face to face interview was just a 35-45 mins chat.
    if you prepare your interview with all the questions you found online, you should be fine.
    relax and have a good chat with them, they dont like people who gets nervous easily.
    Dont forget to smile.

    Interview Questions


  2. Helpful (1)  

    Customer Service Officer Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at ASB Bank.

    Interview

    I first had brief phone interview, asking basic questions, eg, my previous work history etc, phone interview lasted for about 15 minutes, I remember, then they said they will get back in contact with me once they make a decision, then about an hour later I think, the branch manager called me back and offered a proper interview. I felt that the interview went very well, the branch manager(now a regional manager) and two other managers(?) were at the interview, overall, people were very kind and interview wasn't as difficult as I would have thought.

    Interview Questions

    • They wanted to see how I would handle a difficult customer, so asked what was the worst customer experience I had, I was nervous and my mind went blank, but I managed to think of something. Also they asked how well I knew about the company, luckily I had done a thorough job on the company background, was able to give a good answer.   Answer Question
  3. Helpful (1)  

    Customer Service Officer Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. The process took 1+ week. I interviewed at ASB Bank in May 2010.

    Interview

    Apply online, ASB send you an email confirming if your application was succesfull or not. If yes you will be sent an online skills test that you have to complete in 30 mins. You will be tested on different areas such as accounting, finance, customer service, general (easy questions). Submit your answers and will be contacted within next few days. Succesful applicant will be called on the phone to have a second (phone) interview...Interviewer is friendly and helpfull, questions are not that hard and easy to answer., Just be positive and please smile as interviewer can feel that you are happy, bubly, smily person and that is what every employer would like to see in their staff

    Interview Questions

    • What do you like about ASB?   1 Answer

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