AT&T Customer Assistant Interview Questions | Glassdoor

AT&T Customer Assistant Interview Questions

Updated May 16, 2017
22 Interview Reviews

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22 Candidate Interview ReviewsBack to all Interviews

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Customer Assistant Interview

Anonymous Employee in Louisville, KY
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 1+ week. I interviewed at AT&T (Louisville, KY) in January 2016.

Interview

I was selected to complete 2 tests. On on following a process flow and another on typing speed. Then I had a phone interview with a manager a few days later. I was offered the job the day after

Interview Questions

  • How do you handle stress and pressure   1 Answer

Other Interview Reviews for AT&T

  1.  

    Customer Assistant Interview

    Anonymous Employee in Goldsboro, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. I interviewed at AT&T (Goldsboro, NC).

    Interview

    It's always tough to go through an interview but the process was smooth. The interview was back in Novermber 2009 when I first accepted the position with AT&T. The interview process that I went through was less complex as those that are currently coming for interviews to work with the company.

    Interview Questions

    • Where do you want to be 5 years from now?   1 Answer

  2.  

    Customer Assistant Interview

    Anonymous Employee in El Paso, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at AT&T (El Paso, TX) in June 2015.

    Interview

    short process everything that was stated does not mean it is promised to you.. stay positive during process can be lengthy . but good things take time im glad i applied .. but make sure you are not late here . you will catch no breaks unfortunately . but entire process does take time

    Interview Questions

    • how have you handled difficult situations in the past   1 Answer

    Negotiation

    no negotiations

  3.  

    Customer Assistant Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied online. I interviewed at AT&T.

    Interview

    Applied 7/15 on company website received email same day to take a customer service simulated test online.
    7/16 received email to come into testing facility for further assessment on 7/18
    7/18 took assessment and results were given after testing session ended
    7/25 received call for CSA interview scheduled this coming Monday 7/28
    8/01 Received call with conditional offer

    Interview Questions

    • Tell me about a time you had to help a customer who was upset & what did you do to handle the problem   Answer Question

  4.  

    Customer Assistant Interview

    Anonymous Interview Candidate
    No Offer

    Interview

    I applied online, about 4 days later they told me that I had to take a assesment that determined my ability to work for them , I passed the online cc audition assesment then they emailed me 2 days later saying that they were holding on site assesment testing sessions. They gave me the list of times and dates that which I could attend , so I emailed them my preference & they emailed me back confirming the time and date. Now I'm just waiting to go do the assesment this week.


  5.  

    Customer Assistant Interview

    Anonymous Interview Candidate
    No Offer

    Interview

    So far I did an online personality test. Then I was sent an email to do a call center simulation assessment. Obviously I did well because I was emailed to do an on site testing. I'm waiting for the date to attend

    Interview Questions

    • There was a question on the personality test that said something like: I never fail.. I believe this question is to be answered HONESTLY they have systems that detect when a test taker is decieving the company   Answer Question

  6.  

    Customer Assistant Interview

    Anonymous Employee in Detroit, MI
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at AT&T (Detroit, MI) in June 2014.

    Interview

    you firdt apply online, then you get invited to take a test, then if you pass the test which is basic computer knowledge stuff you get invited for a face to face interview

    Interview Questions

    • tell me about a time that you had to change the mind of a group member   1 Answer

  7.  

    Customer Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at AT&T.

    Interview

    Its been a while since I was interviewed. I know that it was over the phone for me however that has changed. Questions were very typical, "name a time when you made a customer very satisfied", "Name a time when you dealt with an irrate customer and how did you handle it". There was a test you had to pass before getting the interview and within 1 day of the offer of the position you had to pass a drug test.

    Interview Questions

    Negotiation

    I did not negotiate

  8.  

    Customer Assistant Interview

    Anonymous Interview Candidate in Jacksonville, FL
    No Offer

    Interview

    I applied online at the at&t website. I was sent an email to schedule for an assessment test so I did. When I got there we watched a 5min video on the company, then we took a short 1-2min tour, she just showed us what section we will be in and that we will have our on desk (there will not be any desk switches). Then we went to take the assessment. I had found out that day that I had passed. (I was even given a sheet of paper that said qualified). I see that everyone's reviews are a little different. Anyone had anything similar? I took the assessment on 11/16 it is now 11/19 still waiting for a call for an interview. I logged back into at&t to check my status and I saw were it was changed to "Testing Status update" on 11/18 so yesterday (And it congratulated me on completing the initial testing process). Before it still said "Schedule for testing). Does anyone know how much longer I will have to wait?

    Interview Questions


  9.  

    Customer Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 3+ weeks. I interviewed at AT&T in November 2013.

    Interview

    Applied I believe in August of 2013 on the website and didn't get an email or call from them until November 2013. The recruiter was really snobby and mean, she asked about previous employers and about gaps in my employment. She then sent me an email for an assessment which I passed . A few days later she sent another link for background/fingerprint information and new hire paperwork. Went and had all that done, she called once that was cleared. Scheduled me for the orientation, and once there , we were informed that we were new employees with AT&T !!( they hire in bulk, like 10-15 people at once) Received our temporary security badge and ID a few weeks later. Training class was 6 weeks I believe, then what they called "nesting" was 3 weeks. And afterwards they place you on different teams within the building. You work whatever schedule your team is on.. It varies from early morning hours to afternoon to midnight. I left shortly after nesting was over because I refused to work 3pm-11pm with small kids at home. No way!
     Good company hood benefits, met a lot of nice people and the training class and instructor was cool.

    Interview Questions

    Negotiation

    I didn't negotiate, I was just happy to get hired lol


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