AT&T Customer Service Representative Interview Questions | Glassdoor

AT&T Customer Service Representative Interview Questions

Interviews at AT&T

207 Interview Reviews

Experience

Experience
64%
20%
16%

Getting an Interview

Getting an Interview
76%
8%
8%
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2
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Difficulty

2.6
Average

Difficulty

Hard
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Easy

Helpful (7)  

Customer Service Representative Interview

Anonymous Interview Candidate in Baton Rouge, LA
No Offer
Negative Experience
Difficult Interview

Application

I applied through a recruiter. I interviewed at AT&T (Baton Rouge, LA) in August 2017.

Interview

10 min conversation (hiring manager was racist and very nonchalant i felt very disrespected because i was being interviewed at a place where the whole crew was white and not one black person)

Interview Questions

Other Interview Reviews for AT&T

  1. Helpful (12)  

    Customer Service Representative Interview

    Anonymous Employee in Greensboro, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at AT&T (Greensboro, NC) in August 2017.

    Interview

    The application process was kinda extensive.it took them about 2 weeks to email me for the the assessment. The assessment was different then what I'm used to. It had a speed memory test and sorry behavioral test but overall it wasn't very hard if you are a quick learner. Ager the assessment, a recruiter called me about 3 days later and said I tested well and he offered a brief phone screening. The phone screening was simply a description of the position and would I be interested. After the phone screening, he offered me an in person interview for the Brett next morning. The interview was about 45 minutes long and consisted of experience and behavioral questions. I think it went very well and the interviewer was very laid back.

    Interview Questions

    • How do you deal with learning new things on the job.   1 Answer

  2. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Sunrise, FL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at AT&T (Sunrise, FL) in July 2017.

    Interview

    Interview involves: Telling me about you , Scenario question (5) and Skills and Question you have for interviewer. Just making sure you can handle customers that are going to be irate etc etc .. if you have had a customer service position it is all the same.

    Interview Questions

    • How do you handle a irate customer   1 Answer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at AT&T.

    Interview

    Quick and easy. Simple questions. Got there early waited in the lobby for about 10 minutes, afterwards when I was called back she asked about my background and why I should be chosen over other candidates.

    Interview Questions


  4. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at AT&T.

    Interview

    face to face, took 3 weeks..drug test and it was very easy, tour of company, and side by side with another rep....went well met other supervisors and sat with a rep to get a feel for the calls

    Interview Questions


  5. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at AT&T in September 2017.

    Interview

    Asked me multiple simple questions about what I would do in certain situations. Listened to phone calls and gave them my opinion on the call and what i would do differently.

    Interview Questions


  6. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. I interviewed at AT&T in January 2016.

    Interview

    This was very easy and fun. My interviewer forgot about me and was over 30 minutes late. The security guard kept me company. The interviewer won't say if you got the job or not, you get an email letting you know. Even though I was told I wouldn't know, my interviewer let me know I would be getting hired.

    Interview Questions


  7. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in San Antonio, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. I interviewed at AT&T (San Antonio, TX) in September 2013.

    Interview

    Two in person interviews with a hiring and testing manager. Followed up with a knowledge and skill set test taken in a group setting. Results were available two days later.

    Interview Questions

    • Why would I be of value to AT&T?   1 Answer
  8. Helpful (11)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at AT&T.

    Interview

    Applied online, got an email a few hours later asking me to do an assessment. Consisted of some memory questions and a personality quiz. Got an email a few hours later to schedule a phone screen for a week later. Got a call from a recruiter for the phone screen who went over the position and asked me about my experience after that she scheduled me an interview with the hiring manager. The interview took place 5 days later with two managers at the call center. After that I recieved an email 3 days later saying I got the job based on passing a drug screen and background check. The background check took a week. It is very rigorous so be prepared to have w2s or paystubs handy if they arent able to verifiy past employment. A week later I got an email with my offer letter and start date! Very straightforward process the recruiter is your best friend dont be afraid to call them with any questions you have!

    Interview Questions

    • How did you change a customers mind on a product?   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Employee in Ocala, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at AT&T (Ocala, FL) in April 2015.

    Interview

    The interview process was great. My interview was Charles Madison he was absolutely WONDERFUL!!! He was very honest with what to expect. Some of the questions I asked I expected him to sugarcoat them like most would to get make sure you stay interested however he was very honest with the good and bad of what to expect working in the call center.

    Interview Questions

    • What type of sales experience do you have.   1 Answer

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