AT&T U-Verse Premises Technician Interview Questions | Glassdoor

AT&T U-Verse Premises Technician Interview Questions

Updated Apr 18, 2017
66 Interview Reviews

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U-Verse Premises Technician Interview

Anonymous Employee in Riverdale, GA
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at AT&T (Riverdale, GA) in March 2017.

Interview

The Interview is a group setting. You're in a room with other potential candidate and recruiters going over the job and what it intel. then one by one you are pulled of into separate rooms to go over your qualifications and work history.

Interview Questions

  • name a time you went over and beyond to meet a customer need?   Answer Question

Other Interview Reviews for AT&T

  1. Helpful (3)  

    U-Verse Premises Technician Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at AT&T (Saint Louis, MO).

    Interview

    First was the online screaming, then an aptitude test that was pass fail, then an actual one on one interview that was geared toward customer interaction and problem resolution.

    Interview Questions

    • When you in countered a conflict with a customer. How did you Handel it?   1 Answer

  2. Helpful (1)  

    U-Verse Premises Technician Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at AT&T (New York, NY).

    Interview

    They had a preliminary technical test for us to take and if you made it past that you had a face to face with a manager that asked some clarifying questions.

    Interview Questions

    • Describe a time when you had to deal with a customer that was unhappy. What did you do? And, what was the outcome.   1 Answer

  3. Helpful (9)  

    U-Verse Premises Technician Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at AT&T (Saint Louis, MO).

    Interview

    Was asked questions mainly about customer service. They were not really interested in experience with hands on technology. More interested in your abilities to deal with customers the whole interview process was very short. You are asked to arrive with several others at the same time to a secure location. You cannot be late. The door is unlocked exactly at 8 am if your late you're not allowed into the interview. There is a small presentation for everyone. Then you are individually interviewed for about 15 minutes. Dress is business casual. Focus on how you would handle speaking and dealing with angry customers. How can yiu leave a good lasting impression on the customer. Att is very customer oriented and wants people who will take care of the customers. If you are hired you will be constantly graded monitored on this matrix.

    Interview Questions

    • How would you deal with an irate customer upon arrival to the house.   Answer Question

    Negotiation

    Get as much as you can for a starting wage, but in the end everyone makes the same. Remember this if you get a low starting wage within 3 years you should be at the top of the wage scale. Raises come every 6 months until you top out.


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  5.  

    U-Verse Premises Technician Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5+ weeks. I interviewed at AT&T.

    Interview

    I was a veteran, so that helped me alot to negotiate a salary and get the top pay to start as wire technician in south florida. No hard questions. Basic things, i explained my technical knowledge at my previous jobs for military. My first job since leaving service. I was happy with the interview and was called back within 72 hours of interview.

    Interview Questions

    • Ability to work with tools and install equipment   1 Answer

  6.  

    U-Verse Premises Technician Interview

    Anonymous Employee in Indianapolis, IN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ months. I interviewed at AT&T (Indianapolis, IN).

    Interview

    It consisted of sitting in a room and waiting to be called in. If they liked you then you are in if not then you can reapply in 6 months.

    Interview Questions


  7.  

    U-Verse Premises Technician Interview

    Anonymous Interview Candidate in Charlotte, NC
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5+ weeks. I interviewed at AT&T (Charlotte, NC) in May 2016.

    Interview

    Took the tests online, was notified that i passed them all and was scheduled for the realistic job preview. THe RJP was informative and the managers were very friendly.. After the RJP, had a 1on1 interview and asked 6 questions. Was sent an email that day that i was being moved forward with all qualified candidates. Website says that ive met requirements for the job and resume was being forwarded to the hiring manager. Still waiting for the next step, its been about a week and a half.

    Interview Questions

    • name a time you helped an upset customer   3 Answers

  8.  

    U-Verse Premises Technician Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at AT&T (Charlotte, NC) in March 2016.

    Interview

    Filled out the application online and was invited to take a assessment test. If you don't have a mechanical background, the test can be a little bit tricky. After taking the test I got a email saying i was ready to move on to the next phase. I then applied to a few different location before getting an offer to go in for an interview.

    Interview Questions

    • Describe a time when you had a conflict with a fellow employee and how did you handle it.   Answer Question

    Negotiation

    Didn't negotiate, they made an offer and I accepted it because they offered the max for that position.


  9.  

    U-Verse Premises Technician Interview

    Anonymous Interview Candidate in Lubbock, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at AT&T (Lubbock, TX) in February 2016.

    Interview

    Applied online, did two separate online tests that took about 2 hrs total, then was offered an interview by email. Went to the interview, total of 4 of us in a room listening to job description and given a good idea how training and such goes. Took about an hour. Last thing was a one-on-one interview with the manager of that location. Now waiting to see if they call with a job offer.

    Interview Questions

    • Give an example of a time outside of work where someone was being unsafe and how did you handle that situation.   1 Answer

  10.  

    U-Verse Premises Technician Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at AT&T (Atlanta, GA) in February 2016.

    Interview

    Basic Behavioral interview question pretty easy. Questions were about customer service skills mostly and how to deal with coworkers and management. over all pretty easy interview, the will pause right you answer down and score it of you get a high enough score on all questions you move forward.

    Interview Questions

    • Name a time you had a difficult customer and how di you resolve their issue   1 Answer

    Negotiation

    No negotiation, salary is based on experience and education


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