AT&T Retail Sales Consultant Interview Questions | Glassdoor

AT&T Retail Sales Consultant Interview Questions

Updated Mar 25, 2017
308 Interview Reviews

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Retail Sales Consultant Interview

Anonymous Interview Candidate in Seattle, WA
No Offer
Negative Experience
Average Interview

Application

I applied online. The process took a week. I interviewed at AT&T (Seattle, WA) in March 2017.

Interview

I was contacted by a recruiter who set up a Skype interview. Interview seemed to go really well and I was told she would follow up with me the following Monday. Monday came and I had not heard. On Tuesday I received some automatic email saying they were going with someone else. No reason, and no contact from her. Just an email from their automated system. Highly disappointed in the interviewing process with at&t. If you're not going to go with me for the position, at least reach out personally and let me know.

Interview Questions

  • How did you deal with negative feedback from your previous managers?   Answer Question

Other Interview Reviews for AT&T

  1.  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at AT&T.

    Interview

    First you complete application and online assesments.
    Then you have a scheduled phone interview which is no sweat. Recruiter simple tells you about job and benefits. Tip--Try to have a question or two to ask. (That's all)
    Finally, at the end of the interview she asks when is a good time to schedule another phone interview with the central highering manager.
    She then explains that if you pass that interview then you'll go on to the most important interview with the store manger. If you pass that interview and he or she likes you then you'll hear from recruiter again with job offer.

    Im still in the process of interviewing.

    Interview Questions

    • Do you have any questions?   1 Answer
  2. Helpful (1)  

    Retail Sales Consultant Interview

    Anonymous Employee in Anderson, IN
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at AT&T (Anderson, IN) in February 2017.

    Interview

    First off, AT&T will have you fill out an extremely long questionnaire. If you're determined to have satisfactory results, then a recruiter will set up a phone interview with you. If you pass that, then they'll have you do a skype interview with the hiring manager. Finally, you will be able to have a face-to-face interview--Mine was with two store managers.

    By the end of the week, the recruiter called and offered me the position. After that, I had to complete a drug test and background check.

    Interview Questions

  3. Helpful (1)  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at AT&T in November 2016.

    Interview

    I put in an online application, did the assessment, scheduled my phone interview, did another phone interview with someone else....finally had a face to face after they rescheduled FOUR times!

    Interview Questions

    • Tell me about a time you had to defuse a situation with a customer   Answer Question
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  5. Helpful (3)  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate in New York, NY
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at AT&T (New York, NY).

    Interview

    I had an interview over Skype. The woman I spoke to was courteous, though she did a lot more of the talking than I would have expected. Several of the questions she asked me were prompted by the conversation in general, rather than coming from a list or something. For example, we were talking about my previous job, handling customers, etc., and she asked me something like "So tell me about a time when you helped a customer buy more than just what they came in for." Things like that. Also be prepared to answer the more "negative" questions, like what your greatest weakness is or what you didn't like about previous jobs.

    Interview Questions

  6.  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate in Dover, DE
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at AT&T (Dover, DE) in September 2016.

    Interview

    Applied online. Took an online questionnaire and personality test. The test ask you to complete the pattern of number and to calculate percentages. Basic skill type of thing. Got a call back about a week or two later. Schedule face to face interview.

    Interview Questions

    • Tell me about yourself.
      Sell me this phone.
      Talked about importance of customer services and selling/offering additional products.
      Also talked about asking the "uncomfortable" personal questions to customers.  
      1 Answer
  7. Helpful (1)  

    Retail Sales Consultant Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience

    Application

    I applied online. I interviewed at AT&T (New York, NY).

    Interview

    After I applied for the job I had to take 2 assessments. I passed the first test and I am awaiting results from the 2nd test. I think the next step is a phone interview.

    Interview Questions

    • The questions are multiple choice questions.   2 Answers
  8.  

    Retail Sales Consultant Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at AT&T (Los Angeles, CA) in August 2016.

    Interview

    It was very easy. The main reason they want to see you is to get a feel for you, energy wise. Mostly, to see if you have the right look for the job. But more than anything they want to hear you say things like I want to make money and sell, sell, sell.

    Interview Questions

    • Do you want to make money? Have you worked with customers before?   1 Answer
  9.  

    Retail Sales Consultant Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at AT&T (New York, NY).

    Interview

    There is a phone interview and then an interview with the store manager and the dos of the area. The questions were fairly standard. After the interview I got a look around the store environment. When I got the job there was one month of training at a different location.

    Interview Questions

  10. Helpful (27)  

    Retail Sales Consultant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2+ months. I interviewed at AT&T.

    Interview

    Was interviewed by recruiter and two managers. Usually only interview with one. Asked standard questions about specific times I provided great service, went above and beyond for customer, helped my team.

    Interview Questions

    Negotiation

    Pay based on experience

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