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      Ace Hardware

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      Related searches: Ace Hardware reviews | Ace Hardware jobs | Ace Hardware salaries | Ace Hardware benefits
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      Retail Floor Manager Interview

      Nov 11, 2014
      Anonymous Interview Candidate
      Fort Myers, FL
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Ace Hardware (Fort Myers, FL) in Oct 2014

      Interview

      Applied online, was contacted a couple of weeks later by the store manager. Interviewed with Store Manager and HR Representative. Asked standard interview questions about what I do, what I am going to school for, where I live, reliable transportation, how I have handled customers in the past, etc. A week after the initial interview, received an email asking to complete an online customer service course, which was very easy, but took almost an hour to complete. After completion of the online course, called store manager back who set up a second interview with himself and the Regional/District Manager.

      Interview questions [1]

      Question 1

      "What is the most difficult customer service situation you have dealt with that involved an upset or irate customer?"
      Answer question

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