Aetna Customer Service Representative Interview Questions | Glassdoor

Aetna Customer Service Representative Interview Questions

Updated Jun 25, 2017
83 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Franklin, TN
No Offer
Neutral Experience
Difficult Interview

Application

I applied through other source. The process took 3 days. I interviewed at Aetna (Franklin, TN) in June 2016.

Interview

The process was surprisingly lengthy. It actually took an hour and a half & included 5 or 6 pages of pretty difficult questions ranging from explain the last 9 jobs you've held over a 20 year career, exactly what you did at each one & why you left. That was just the beginning with the department head. Then she brought in another manager and we started all over again with detailed descriptions of the past 20 years old my work history. Plus the usual queries about where would I be in 5 years & how did I handle serious mistake or conflict at a past job. All this & I didn't even get the job.

Interview Questions

Other Interview Reviews for Aetna

  1. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Wichita, KS
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Aetna (Wichita, KS).

    Interview

    Face to face interview. General customer service type questions. Had first interview with supervisor and was then passed on to upper level supervisor. I believe you are not passed on unless they like you and are prepared to consider hiring you

    Interview Questions

    • Will you have a problem committing to the training schedule   1 Answer

  2. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Employee in New Albany, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Aetna (New Albany, OH) in March 2016.

    Interview

    interview lasted about an hour, and to conduct a mock incoming call. the whole process was very smooth and upfront. had interview with a trainer and a customer service supervisor, was told alot about the position I was interviewing for felt confident that I had the position

    Interview Questions

    • Tell me about a time you had to interact with an angry customer   Answer Question
  3. Helpful (18)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Aetna in September 2015.

    Interview

    Filled out an application. Got a call next week for a phone interview (totally unexpectedly,no prior email nothing). Right after the phone interview scheduled a face to face interview. It was very nice. People seemed professional and relaxed. It lasted about an hour. They told me I ll hear back in few days. The next day got an email to fill our an application for a background check. I did. The day after that I got a call from the hiring manager just follow up on me to make sure I filled everything out. It was a labor day weekend so I got a call following Tuesday with a job offer and the instructions for a drug test. Very nice experience

    Interview Questions

    • if you to open a business, what qualities would you look in your employees and what do they mean to you?   Answer Question
    • How would you handle communication a very upsetting information to a client?   Answer Question

  4.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Aetna in October 2015.

    Interview

    I completed a brief phone screening with an Aetna recruiter. After speaking with her, I was advised I would hear back within a week about proceeding. I heard back 5 days later to schedule a phone interview which was scheduled to be one hour long, but seemed somewhat rushed. I was advised there would not be a face-to-face interview for this position and would hear back within a week with a decision.

    Interview Questions

    • Tell me about a time when you had to go out of your way to help a customer.   Answer Question

  5. Helpful (8)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Aetna.

    Interview

    Phone screening by and HR retruiter and then a one on one interview with a supervisor, they called withing a few days with a job offer and then you start a 6 week training in order to prepare you for taking the phone calls.

    Interview Questions

    • basic interview questions...how have you handles situations with customers in the past.   1 Answer

  6. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in New Albany, OH
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 6+ weeks. I interviewed at Aetna (New Albany, OH) in August 2015.

    Interview

    Too long of a process phone interview then Nxt day 1:1 not only was I given the wrong names of the supposed interviewers I was early and pretty much lied to. This is not a company I should work with or for. Oh good answer, oh you did a great job with the mock call, blah,blah,blah.

    Interview Questions

    • Behavioral questions, what if, tell me when etc. It was a waste of my time I was told TBD of training, health benefits and starting pay and I would fall in between the starting rate, oh good answer only to receive an rejection email today. I feel instead of lies be honest and you've lost a very good person with the the skills needed and then some. But hey God Bless ya   Answer Question

  7. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Employee in Pompano Beach, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Aetna (Pompano Beach, FL).

    Interview

    The process was easy and took about 2 weeks to complete. Filled out the application online, got a call for an interview. Interviewed that same day and got an offer before I left.

    Interview Questions

    • Basic interview questions. Why do you want to be a quality analyst? What would you bring to the team?   Answer Question
  8. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Employee in Columbus, OH
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Aetna (Columbus, OH).

    Interview

    Had to go through testing on the computer, fill out online application, phone interview and have a face to face interview. It was your typical interview questions. Nothing out of the unusual. Not too difficult but had lengthy questions for the interview on the phone and face to face.

    Interview Questions

    • Name a time when you had difficulty with a coworker and how did you handle it? What did you like most about your last job and what did you like least about it. Tell me a time when a customer was upset and how did you handle it and what did you do for the customer? Typical questions.   1 Answer

  9. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Aetna.

    Interview

    I received a phone call from a recruiter a day after applying online. The next day I received another call and was scheduled to have interview with the hiring managers. The hiring managers were very professional and asked behavioral questions. The same day I was interviewed I received a call from the recruiter who made an offer. I accepted the offer and now in the process of the pre-employment drug test and background check.The process in overall was great; everyone was courteous and professional.

    Interview Questions

    • Questions regarding situations and how you would handle them.   Answer Question

See What Aetna Employees Are Saying

6 people found this helpful

Star Star Star Star Star   Current Learning Consultant in West Sacramento, CA

Pros: “Flexible work schedule, challenging work, great education benefits”“Flexible work schedule, challenging work, great education benefits” – Full Review

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