Affinity Plus Federal Credit Union Member Advisor Interview Questions | Glassdoor

Affinity Plus Federal Credit Union Member Advisor Interview Questions

9 Interview Reviews

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Helpful (1)  

Member Advisor Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 5+ weeks. I interviewed at Affinity Plus Federal Credit Union.

Interview

Applied online through their website, including a personality assessment survey based on hypothetical situations. The questions were difficult to answer in an accurate way, as the multiple-choice answer options often included works like "always" and "never," which don't adequately reflect the reality of actual behavior.
The next step was a phone interview with an HR ("employee resource and development") representative, with personality-focused questions about when I've helped someone or gone above and beyond for someone else.
Next were in-person interviews with branch leaders, first at a different branch than the one to which I was applying, and then one with the leader of my desired branch. The first interview was a lot of standard interview questions (tell me about yourself, when have you had to give feedback and how did you go about it, tell me something you learned in your previous interview, what do you expect from Affinity Plus), as well as more thorough evaluation of whether I was a people person and focused on delivering on the organization's mission to provide "outstanding member experiences" (tell me something interesting you learned about someone in the last week).
Important buzz-words and organization speak: "member service," not "customer service;" "member experience;" "relationship-based organization."
Second in-person interview focused more on career goals and my intentions and expectations for Affinity Plus and my future.

Interview Questions

  • If on one of your first days there is a big line and you get a member asking about a car loan (about which you don’t know anything yet) how would you go about helping that member? What questions would you ask, without knowing their credit score or anything like that, to evaluate whether or not to grant them the loan?   1 Answer

Negotiation

I was offered a salary and I countered with a higher offer I had from another prospective employer, they raised their offer the next day after consulting with HR. Their offer was still less than what I was offered at the other organization.

Other Interview Reviews for Affinity Plus Federal Credit Union

  1.  

    Member Advisor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Affinity Plus Federal Credit Union.

    Interview

    Responded to the job post on their main website. Phone interview w/ HR rep. 1:1 interview with a branch manager. 1:1 interview with another branch manager at a different location.

    Interview Questions

    • They always ask you about something special or unexpected you did for someone. Have a good response ready.   Answer Question

    Negotiation

    I did negotiate the salary, and was able to improve it slightly.


  2. Helpful (1)  

    Member Advisor Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Affinity Plus Federal Credit Union in August 2013.

    Interview

    Phone interview
    In person interview
    Online questionnaire
    2nd in person interview

    Interview Questions

    • Random questions: What would your friends say about?
      Honestly, they are looking for people who have a great heart-seriously this is what they want.
      Mention how you've helped people before or gone the extra mile in for people you don't know.   1 Answer

    Negotiation

    Ask them how they calculated pay. Do not accept unless you start $16.50 or more.

  3.  

    Member Advisor Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience

    Interview

    Was first contacted by phone to schedule a phone interview before having two additional interviews in person. The questions are largely targeted towards your personality being a fit. The culture of the company focuses on the members so they want to make sure that you are willing to go the extra mile to service a member's needs.

    Interview Questions

    • What would you do if a member called you because their debit card wasn't working at a local gas station and they had no other way to pay for their fuel?   Answer Question

  4.  

    Member Advisor Interview

    Anonymous Employee in Central, MN
    Accepted Offer
    Negative Experience

    Application

    I applied through other source. I interviewed at Affinity Plus Federal Credit Union (Central, MN).

    Interview

    Plan or 2 -3 interviews....first one is usually a phone interview. They are looking for people that think outside the box....and are concerned about making friends of every customer. They believe that by making the customer their friend, that they will gain their business forever...thing is you don't have the time for this. You are expected to do everything from standing in the teller line all day, to being available on the phones, and doing auto loans and others from the teller line...mortgages, refinances....and there is no training.... learn on the fly,

    Interview Questions

    • They want to know how you will respond to someone that applies for a loan, but doesn't qualify...never saying the word no, because we never tell the member no.   Answer Question

    Negotiation

    They called and offered the position, and there was no negotiation...take it or leave it.


  5.  

    Member Advisor Interview

    Anonymous Employee in Minneapolis, MN
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Affinity Plus Federal Credit Union (Minneapolis, MN).

    Interview

    They will hire you if they like you. Not if you are a good worker. It is a personality game. Just act like you would do anything for a member.

    Interview Questions

    • They will give situation questions that they want you to give wild answers for. They say they don't want rule followers but you will be fired if you don't follow their rules.   Answer Question

    Negotiation

    Stay away.


  6.  

    Member Advisor Interview

    Anonymous Employee in Rochester, MN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Affinity Plus Federal Credit Union (Rochester, MN) in June 2012.

    Interview

    Very relaxed. Be yourself. Its all about helping the customers. It wasn't a typical interview where you get drilled on job history. They care about you as a person and want to make sure you fit in with there ideas. Research their motto and ideas before the interview and make sure you truly believe in them or you will not fit in there. They are a great company that really cares about its customers and does business different because of it.

    Interview Questions

    • There were no hard questions.   1 Answer

    Negotiation

    Easy


  7. Helpful (1)  

    Member Advisor Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Affinity Plus Federal Credit Union.

    Interview

    It didn't seem like they knew what they were looking for. In one interview they said what they wanted the candidate to be, and in the next interview told me I had those qualities but then there was that BUT .... I felt like the interviewer was trying to scare me away from the position which was confusing because she called me in for a fourth interview. Total of 3 face to face interviews and one phone interview

    Interview Questions

    • tell me something new you learned about a friend this week   Answer Question
  8. Helpful (3)  

    Member Advisor Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Affinity Plus Federal Credit Union in February 2011.

    Interview

    Posted onnline application without a resume and received a call the very next day. Interview was set up for the next week and I heard back from them within the promised time of 4 days. (weekend included). Interviewed with the same person both on the phone and 1:1.

    They asked very thought provoking questions, not your typical interview questions.

    Interview Questions

    • If you established a relationship with a customer and then they asked you for something that wasn't able to be approved or accomplished, how would you handle the situation.   Answer Question

    Reasons for Declining

    Sounds like a great place to work, unfortunately could not start me anywhere near to what I am currently making.


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