Airbnb Interview Questions | Glassdoor

Airbnb Interview Questions

Interviews at Airbnb

911 Interview Reviews

Experience

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Getting an Interview
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  1. Helpful (13)  

    Software Engineer Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I interviewed at Airbnb in August 2014.

    Interview

    I applied through a recruiter, who promptly scheduled a phone screening - the general talk about personal things.

    They then quickly scheduled another phone screening, this time with an engineer to test my coding ability (it took about a week between the initial screening and the technical interview). They asked me to code a csv parser in the 45 minutes of allotted time and get it to compile and run correctly. For this reason I chose python (java takes too long to get the peripheral framework ready to run). I would practice getting code to compile and run in about 35 minutes because it takes about 10 minutes to understand their question in detail.

    Interview Questions

    • Parse an escaped string into csv format.   4 Answers

  2.  

    Software Engineer Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at Airbnb (San Francisco, CA) in August 2014.

    Interview

    Two phone screens followed by a on site interview lasting whole day. The format is very similar to other tech interviews. There are also a few cultural interviews as well.

    Interview Questions

  3. Helpful (10)  

    Trust and Safety Investigator Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Airbnb.

    Interview

    Big group interview, where there are about 15 interviewees and 4 or so interviewers. They ask you to introduce yourself, tell a memorable experience with the company and a fun fact about yourself. Then you are broken into groups where you pretend to answer phones with "real" customer problems, and you have to provide the solution. Then your group is given a "survival" scenario, and you have to present that to the other group. Which is funny because both of our groups had the same solution to the same scenario.... Anyway then you're supposed to be taken for an individual interview and sat down to chat with someone, but the guy I talked to didn't take notes, he didn't ask me any questions that were on his clipboard, and we just walked around and seemed to chit chat. I didn't have a chance to tell them WHY I would be a good fit for the company- he never asked me specifically my background, or what I wanted from the position, or what I could offer the company. Just whether I could use a Mac. Come on. He seemed like he was in a huge rush to get our "talk" over so he could "talk" with the next interviewee, and in doing so was just more concerned with getting done than with actually recruiting talent. I feel like this process did not capture my individual talent and I wasn't able to communicate what I'd bring to the team by being evaluated as part of a big herd and not also as an individual. Flawed process.

    Interview Questions

    • What is a memorable experience with airbnb?   1 Answer

  4. Helpful (6)  

    Trust and Safety Interview

    Anonymous Interview Candidate
    No Offer

    Interview

    Completed the online application. About a month later was contacted for a phone interview. This led to several in person interviews and a skype interview. All were very short, between 15 and 30 minutes, I didn't feel like it was enough time to talk about my experience.

    Interview Questions

    • Scenario - what do you do if guest is kicked out by a host and need to retrieve her belongings.   Answer Question

  5. Helpful (7)  

    Customer Experience Lead Interview

    Anonymous Interview Candidate in Portland, OR
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Airbnb (Portland, OR) in July 2014.

    Interview

    I applied online and was quickly sent a link to complete a video interview. A few days later I was emailed that the position had been filled. Two months later I was contacted, via email, with a request for a phone interview that was scheduled for the following week. The phone interview was fairly thorough in asking a lot of experience questions, as well as letting me know about the company. Honestly, one of the better phone interviews I have experienced, based on the interviewer's intelligent questions and mix of professionalism and candor. The call ended with me feeling like I might really fit the position and company culture. I was contacted the next day to come in later that week for an in-person interview with 5 interviewers: two would-be peers, two would-be seniors, and HR. This is when things became obvious that none of them were actually interested in me. They seemed to be going through the motions because they had to, not because they cared which kind of threw me off, coming from my previous impressions of the company; they were stoic and clearly coming up with questions at random. Out of the five people who interviewed me, only one had actually seen my resume and none of them had any knowledge of my video or phone interviews. Two of them were somewhat friendly, two of them made it clear that I was wasting their time (one of whom was clearly shocked and possibly appalled that I didn't get there through a current employee referral), and one of them seemed incredibly nervous, somewhat negative about the job, and acted like she had never done an interview in her life. I knew after my first interview that there was no way I was getting the job. I was told when I arrived for the interview that the recruiter (Airbnb employee) would check in on me throughout the process and would meet with me at the end to go over more details of the job. However, I never saw here again and I was escorted out of the building by the last interviewer who just said the other person must be busy. I was there for about three hours. Three days later I received my "the hiring team doesn’t feel that you are a fit for this role" email.
    Other things to note - In between interviews I left the room to use the restroom. There were two co-ed restrooms and a long line. Everyone in line was super friendly and starting talking with me. They were open about the company and seemed genuinely interested in me. It was a nice change from the odd un-comfortableness of the interview process. When I went back to the interview room, two random people had taken seats that the table and were working. Eventually one of them started talking to me and was super nice and tried to give me some tips about the people interviewing me. Then my next interviewer came in and they left. It was somewhat comical.

    Interview Questions

    • Tell me about a time in the last 30 or 60 days that you helped someone you didn't know and that wasn't part of your job?   1 Answer

  6. Helpful (6)  

    Recruiter Interview

    Anonymous Interview Candidate in Portland, OR
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at Airbnb (Portland, OR) in July 2014.

    Interview

    Initial ad, followed by HireArt videos. If they like your videos enough, they will schedule a phone interview, then an in-person. The recruiter is very hands-off, and doesn't touch your application until after the HireArt team reviews your video answers. The phone interview didn't really seem to get a grasp of what I could bring to the organization, and the questions were somewhat all over the place.

    Interview Questions

    • The most difficult thing for me was that they kept talking about how important culture was, but didn't even ask any questions about me, personally.   2 Answers

  7. Helpful (17)  

    Software Engineer Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Airbnb (San Francisco, CA) in June 2014.

    Interview

    Had one generic phone call with some basic tech questions at the end (recruiter), then a TPS from the person on the team I wanted to work on. I was then brought in for a full day of on-site interviews, and then brought back the week after for one more technical coding question.

    Interview Questions

    • Given a dictionary, and a matrix of letters, find all the words in the matrix that are in the dictionary. (Going across, down or diagonally)   Answer Question

    Negotiation

    I was able to negotiate salary. Ask lots of questions! They're very willing to tell you what you'll get.

  8. Helpful (16)  

    Project Manager Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at Airbnb (San Francisco, CA) in June 2014.

    Interview

    - Phone screening with recruiter (1): pretty straight forward but asked for salary requirements... was surprising upfront
    - Skype interview with head of team (1): waiting 45 minutes and he didn't show up, they rescheduled me late that night for early next morning (no time to notify work)
    - Five 30 minute interviews with manager, team and other teams: straightforward, asked some challenging questions but it was pleasant and fun, just exhausting
    - Emailed me with a project I spent 20+ hours on, said I would be presenting to team but then ultimately got scheduled for 4 more 30 minute interviews (2 were for culture fits) and one 30 minute presentation to one person (seemed like different than what they originally wanted me to do)

    Overall I had 12 interviews but the recruiters were great in getting back to me quickly. There was some miscommunication and cancellations, which I found frustrating. I had to miss a lot of work and would have been really upset if they put me through all this and they didn't offer me the job.

    Interview Questions

    • Tell me something that I can't find on your resume, LinkedIn, online, etc.; What's been your biggest risk, asked a lot of weird questions, but just do your research and be prepared for non-traditional questions for cultural value interviews   Answer Question

    Negotiation

    Unable to negotiate anything but they offered me a small sign-on bonus


  9. Helpful (8)  

    Customer Experience Specialist Interview

    Anonymous Interview Candidate in Portland, OR
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at Airbnb (Portland, OR) in June 2014.

    Interview

    Inquired with a friend who currently works for Airbnb. She passed my resume along and several days later I received an email from recruiting. It had a link to an outside screening agency called HireArt. Mix of video and written questions. Takes longer than advertised. Overall I thought I did quite well given that I have previous customer support/service experience.

    I then waited to hear back on what the next step would be. In the meantime I emailed the recruiter to keep them apprised of my continued interest and if I could provide any additional information. Really just a, "keep in contact," quick note. I waited another couple of weeks with no word, but had been told, and read other reviews, that it could take awhile. Sent another quick note reiterating my interest. Finally received a, "After carefully reviewing your application, we find you profile isn't a match..." So, not even past the screening and invited to a meetup. Kind of disappointing to not even get that far. Received a $75 coupon as a parting gift.

    Interview Questions

    • Name something you did for someone that you didn't have to do.   Answer Question

  10. Helpful (38)  

    Customer Experience Specialist Interview

    Anonymous Interview Candidate in Portland, OR
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Airbnb (Portland, OR) in April 2014.

    Interview

    First I filled out a simple online application. Just answered some questions and attached a resume.
    I was then sent an e-mail that they wanted me to do an online video application. This was seven questions; some video responses (which you can re-record, no time limit), some customer service hypotheticals, and a riddle (which I searched the answer to on Google).
    I submitted my application, waited two weeks and received an e-mail that they wanted me to go to a "Hiring Meetup" in Portland. This e-mail was super informative and had an FAQ section, including how much the job would pay, hours, culture, etc. This way you could decide if you wanted to move forward with the interview process.

    The hiring meetup was very interesting and not at all intimidating. It was about 20 other people, at a small nice events venue in Portland. This was also super casual. Most interviewees dressed one step below business casual, but the employees were literally in hoodies and t-shirts (super awesome). It lasted three hours and had a few different components:
    1. Group introduction. Name, where you're from, and an experience you've had with Airbnb.
    2. Small groups. About six people, two employee interviewers. Customer service role playing and then a group survival tactic exercise. You should definitely know their policies or at least pretend you do. Think of this as more of an acting class than a test on Airbnb.
    3. Back in large group. Present survival strategy. This part seemed to not be terribly relevant. They didn't even watch us that closely while we were working out our survival plan.
    4. Short individual interview. Met one-on-one with an Airbnb employee for less than 10 minutes. I was asked some things about myself, as well as the usual "What's the best customer service experience you've ever given or had?" Also given opportunity to ask questions about Airbnb. The guy was very chill and it wasn't too intimidating.
    5. Fill out your future availability on a computer and you're free to leave!

    I was liked well enough to be scheduled for a final Skype interview. It took about 3 weeks to get this news. I was applying from out of state, so this was awesome that the default was a Skype interview. The woman to interviewed me was in Ireland and not in the CX department. You could say this was a "Culture Fit" interview. It lasted 20 minutes and had some oddly psychological questions, like "What's your best mistake?" "What are you passionate about?" "When was a time that everyone went left and you went right?"
    Definitely prepare for this interview by doing some introspection and learning what makes you interesting. At this point, you're done with looking at site policies. Just be awesome, I guess.

    It took another couple weeks to hear the verdict. Unfortunately mine was a "no," but they gave me $75 in site credit for my time spent.

    Interview Questions

    • (Role playing) A customer calls and says there is almost pornographic photos in their host's home. They feel very uncomfortable and these photos were not represented in the Airbnb listing. How can you help the guest?   Answer Question

See What Airbnb Employees Are Saying

24 people found this helpful

StarStarStarStarStar   Former Trust and Safety Investigator in Dublin, Co. Dublin (Ireland)

Pros: “The Idea of sharing accommodation is cool and unique. The Office in Dublin is amazing. The Food is great and the Dog becomes your best friend there”“The Idea of sharing accommodation is cool and unique. The Office in Dublin is amazing. The Food is great and the Dog becomes your best friend there” – Full Review

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