Alaska Airlines Flight Attendant Interview Questions | Glassdoor

Alaska Airlines Flight Attendant Interview Questions

Updated Jan 6, 2018
195 Interview Reviews

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Helpful (64)  

Flight Attendant Interview

Anonymous Interview Candidate
No Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Alaska Airlines.

Interview

I submitted my resume March 1st 2017. Throughout the span of almost 4 months, I kept receiving emails from my recruiter that they are still reviewing resumes and I would be notified on the next step. June 28th I receive an email invitation for a video interview and I submitted it June 29th. This is a pretty long process so far, I almost forgot that I applied to Alaska in the first place!

The video interview process was smooth! I did A TON of research and it helped me out tremendously. I dressed up and even rearranged my room to make it appropriate for the interview. It took me about 3 hours of prep and then 1 hour to do the interview questions.

I've yet to hear back so I'll update this as it comes.

Interview Questions

  • We're excited to get to know you. Can you share a few highlights from your resume?   1 Answer
  • Please share with us why you want to work at Alaska Airlines as a Flight Attendant.   1 Answer
  • Alaska Airlines' mission is to have the best people, provide the safest and best service for the best value to each customer each day. What part of your mission resonates with you most and how will you contribute to our success?   Answer Question
  • Our fun loving, energetic and adventurous personality comes from our Alaska spirit as does our customer service. Tell us about a time when you exceeded a customer's service expectation.   Answer Question
  • Tell us about a time when you received negative feedback from an unhappy customer. What was the situation and how did you turn it around?   Answer Question
  • Tell us about a time when you were part of a team that experienced conflict. How did you handle the situation and what was the outcome?   Answer Question
  • As a Flight Attendant, you will have a varied schedule requiring you to work weekends, evening, and holidays. How are you prepared to meet the demands of this challenging schedule?   Answer Question
  • Safety is #1 here at Alaska Airlines. Tell us about a time when you took action to ensure the safety and security of others. What was the situation and the outcome?   1 Answer

Other Interview Reviews for Alaska Airlines

  1. Helpful (2)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Seattle, WA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Alaska Airlines (Seattle, WA).

    Interview

    Step 1: show up early! sign in, get a name tag with times listed for your group interview and one on one interview. mingle until introductions, brief tv clip about AK airlines and then they tell you the class date they are hiring for. Get you all pumped up for the job
    Step 2: hang out in a big banquet room while you wait for your interview times. There are Flight Attendants in the room answering questions.
    Mingle mingle mingle smile smile smile
    Step3: Group interview was about 12-16 people. Stand up and introduce yourself and favorite place to travel, stand up and read a behavior question and answer it.
    Step 4: personal interview. Can be 2 or 3 on 1, or just 1 on 1 interview. Just depends on whatever
    Step 5: they start pulling people out of the room one by one and letting you go or offer you the job. If offered, be ready for drug and nicotine testing and background check paperwork.
    Good luck

    Interview Questions


  2.  

    Flight Attendant Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Alaska Airlines.

    Interview

    You are first invited to participate in a video interview. Research and prepare. Make sure you are well prepared. This is your gateway into the rest of the process.

    Interview Questions

  3.  

    Flight Attendant Interview

    Anonymous Interview Candidate in Seattle, WA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5+ months. I interviewed at Alaska Airlines (Seattle, WA) in December 2017.

    Interview

    Applied online in July 2017, got an email in October asking me to do the video interview, got a call a week later for the in person interview in Seattle in December.

    Interview Questions

    • You worked at an express check stand with 12 items only and someone came to you with 24 items what would you do?   Answer Question

  4. Helpful (4)  

    Flight Attendant Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 3+ months. I interviewed at Alaska Airlines (Seattle, WA) in November 2017.

    Interview

    I submitted my application on 11/16, received a video interview request on 11/24, completed the interview on 12/7, received an update email(we are reviewing video interviews) 12/18, phone call for f2f interview later the same day 12/18. F2F scheduled end of January in Seattle so excited!

    Studied all the video interview questions on here and reviewed it over and over. Wrote down my answers and recorded me practicing them so it would sound like I was having a conversation with personality instead of just answering the question. Made sure to dress professional like a F/A would look, great Lighting and a clean professional background. You get 30 seconds to prepare and 2 mins to answer the question. Give personality, its very easy.

    The phone call was really relaxed the young lady was extremely nice. She explained the role of a F/A, the hours/reserve availability, the tattoo/piercing policy & what would happen in the f2f.

    All expenses are on you for the interview (flight & hotel).

    I will update after my f2f :)

    Interview Questions

    • Welcome! Please share a little about you and some highlights from your resume.   1 Answer
    • Please share with us why you want to work at Alaska Airlines as a Flight Attendant.   Answer Question
    • One of our new corporate values is Be Remarkable. Give us an example of when you were Remarkable and created a lasting impression on a customer?   Answer Question
    • Another one of our values is Do the Right Thing. Tell us about a time when you had an upset customer and were able to do the right thing for them. What was the situation and how did you turn it around?   Answer Question
    • It is not uncommon for a Flight Attendant to work different schedules, including weekends and holidays. How are you prepared to meet the demands of this challenging schedule?   Answer Question
    • Another value is to Own Safety. We hold safety above all else. With that in mind, tell us about a time when you took action to ensure the safety and security of others. What was the situation and the outcome?   Answer Question

  5. Helpful (30)  

    Flight Attendant Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Alaska Airlines (Seattle, WA) in August 2017.

    Interview

    I submitted my application on 7/6/2017. On 8/4/2017 I received the invitation to do the Online Interview. I submitted my video on 8/7 after researching this site for the interview questions. It was pretty straight forward if you've done the Online interviews before. You have 30 seconds to get your thoughts together, then up to 2 minutes to record your response. Dress professionally and make sure the lighting is good. I think it also helps to look directly at the camera instead of yourself. The very next day I received a phone call inviting me to Seattle for the Face to Face interview, which was 8/22. It was a long day! I got there at 7:15, sign in began at 7:30. There were about 60 candidates there. The first presentation began at 8:00, the recruiters all introduced themselves and we watched a small video. Immediately after that they began the one on one or two on one interviews. I was up first at 8:30. It was really easy and conversational. We went through my resume and then they asked some customer service questions. I felt really comfortable with the recruiter. My recommendation is to be yourself and talk honestly. I had a long break until my group interview. Make sure to mingle and talk to EVERYONE.. ask the FA's questions...STAY OFF OF YOUR PHONE. They want to see how you interact with people. After lunch I had my group interview. They took 14 of us in a room and we had to introduce the person sitting next to us. After that we picked a question from a stack and had to answer it. My suggestion is volunteer to go first and be prepared for the follow up questions. Remember customer service is their highest priority...so keep that in mind when you're answering questions. After that they started calling names out.... After about 20 names were called, they called mine. And they offered me a position! Was whisked away to do the drug test and paperwork. Training starts in January. So excited.

    Interview Questions

    • How have you represented a company you worked for outside of work?   Answer Question

  6. Helpful (1)  

    Flight Attendant Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Alaska Airlines (Seattle, WA) in November 2017.

    Interview

    Applied in November and got an email to do the video interview about a week later. On December 4th I got an email asking to come to Seattle for a personal interview. I will have that on Jan. 16th. I live in Alaska and you are responsible for all your travel and lodging. Hoping for an offer. Will update.

    Interview Questions


  7.  

    Flight Attendant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Alaska Airlines in November 2017.

    Interview

    I've only completed the video interview but found it to be user friendly with basic questions that are listed here on Glassdoor. Be sure if you're using a MAC PC to open the interview up using google chrome, it won't work on Safari browser.

    Interview Questions

  8.  

    Flight Attendant Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Alaska Airlines in November 2017.

    Interview

    Sent resume online. Received invite to do an online digital interview. Did the interview and submitted. Have not received a call for the in person. Interview but know that others have

    Interview Questions

    • Describe a situation that you received negative feedback from a customer   1 Answer

  9. Helpful (4)  

    Flight Attendant Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ months. I interviewed at Alaska Airlines (Seattle, WA) in October 2017.

    Interview

    I applied for the position in July 2017 and kept receiving emails saying that they are still reviewing all the candidates. When I thought they already chose their candidate bunch, I received an invitation for a video interview in October. Once I submitted the video interview, they were very quick to respond. They called me the following morning, inviting me for the in-person interview which will be happening in the beginning of December!

    Interview Questions

    • 1. We're excited to get to know you. Can you share a few highlights from your resume?
      2. Please share with us why you want to work at Alaska Airlines as a Flight Attendant.
      3. Alaska Airlines' mission is to have the best people, provide the safest and best service for the best value to each customer each day. What part of your mission resonates with you most and how will you contribute to our success?
      4. Our fun loving, energetic and adventurous personality comes from our Alaska spirit as does our customer service. Tell us about a time when you exceeded a customer's service expectation.
      5. Tell us about a time when you received negative feedback from an unhappy customer. What was the situation and how did you turn it around?
      6. Tell us about a time when you were part of a team that experienced conflict. How did you handle the situation and what was the outcome?
      7. As a Flight Attendant, you will have a varied schedule requiring you to work weekends, evening, and holidays. How are you prepared to meet the demands of this challenging schedule?
      8. Safety is #1 here at Alaska Airlines. Tell us about a time when you took action to ensure the safety and security of others. What was the situation and the outcome?   3 Answers

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