Alaska Airlines Flight Attendant Interview Questions | Glassdoor

Alaska Airlines Flight Attendant Interview Questions

Updated Oct 7, 2017
185 Interview Reviews

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Helpful (44)  

Flight Attendant Interview

Anonymous Interview Candidate
No Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Alaska Airlines.

Interview

I submitted my resume March 1st 2017. Throughout the span of almost 4 months, I kept receiving emails from my recruiter that they are still reviewing resumes and I would be notified on the next step. June 28th I receive an email invitation for a video interview and I submitted it June 29th. This is a pretty long process so far, I almost forgot that I applied to Alaska in the first place!

The video interview process was smooth! I did A TON of research and it helped me out tremendously. I dressed up and even rearranged my room to make it appropriate for the interview. It took me about 3 hours of prep and then 1 hour to do the interview questions.

I've yet to hear back so I'll update this as it comes.

Interview Questions

  • We're excited to get to know you. Can you share a few highlights from your resume?   1 Answer
  • Please share with us why you want to work at Alaska Airlines as a Flight Attendant.   1 Answer
  • Alaska Airlines' mission is to have the best people, provide the safest and best service for the best value to each customer each day. What part of your mission resonates with you most and how will you contribute to our success?   Answer Question
  • Our fun loving, energetic and adventurous personality comes from our Alaska spirit as does our customer service. Tell us about a time when you exceeded a customer's service expectation.   Answer Question
  • Tell us about a time when you received negative feedback from an unhappy customer. What was the situation and how did you turn it around?   Answer Question
  • Tell us about a time when you were part of a team that experienced conflict. How did you handle the situation and what was the outcome?   Answer Question
  • As a Flight Attendant, you will have a varied schedule requiring you to work weekends, evening, and holidays. How are you prepared to meet the demands of this challenging schedule?   Answer Question
  • Safety is #1 here at Alaska Airlines. Tell us about a time when you took action to ensure the safety and security of others. What was the situation and the outcome?   1 Answer

Other Interview Reviews for Alaska Airlines

  1. Helpful (16)  

    Flight Attendant Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Alaska Airlines (Seattle, WA) in August 2017.

    Interview

    I submitted my application on 7/6/2017. On 8/4/2017 I received the invitation to do the Online Interview. I submitted my video on 8/7 after researching this site for the interview questions. It was pretty straight forward if you've done the Online interviews before. You have 30 seconds to get your thoughts together, then up to 2 minutes to record your response. Dress professionally and make sure the lighting is good. I think it also helps to look directly at the camera instead of yourself. The very next day I received a phone call inviting me to Seattle for the Face to Face interview, which was 8/22. It was a long day! I got there at 7:15, sign in began at 7:30. There were about 60 candidates there. The first presentation began at 8:00, the recruiters all introduced themselves and we watched a small video. Immediately after that they began the one on one or two on one interviews. I was up first at 8:30. It was really easy and conversational. We went through my resume and then they asked some customer service questions. I felt really comfortable with the recruiter. My recommendation is to be yourself and talk honestly. I had a long break until my group interview. Make sure to mingle and talk to EVERYONE.. ask the FA's questions...STAY OFF OF YOUR PHONE. They want to see how you interact with people. After lunch I had my group interview. They took 14 of us in a room and we had to introduce the person sitting next to us. After that we picked a question from a stack and had to answer it. My suggestion is volunteer to go first and be prepared for the follow up questions. Remember customer service is their highest priority...so keep that in mind when you're answering questions. After that they started calling names out.... After about 20 names were called, they called mine. And they offered me a position! Was whisked away to do the drug test and paperwork. Training starts in January. So excited.

    Interview Questions

    • How have you represented a company you worked for outside of work?   Answer Question

  2.  

    Flight Attendant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Alaska Airlines in September 2017.

    Interview

    I applied online in July 2017, then received a few emails saying they are still going through applications, then in Sept. I got an email to do a video interview. Then the first part of October, I did the group interview in Seattle.

    Interview Questions

  3. Helpful (1)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Seattle, WA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Alaska Airlines (Seattle, WA) in August 2017.

    Interview

    applied online, then asked to submit video interview, then full day group & 2x1 interview
    Felt HR person was condescending, definitely did not put me at ease.
    Was very excited about Alaska Airlines, but the interaction/attitude of one representative in particular changed my feelings toward the company. I do not want for company that talks about respect, but ultimately treats people like they are lucky to be even considered for such an elite job. please!!

    Interview Questions


  4. Helpful (4)  

    Flight Attendant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Alaska Airlines.

    Interview

    My entire interview process from application to training took ten months. I uploaded a cover letter with my resume. The video interview was straightforward and I took the time to look up the values of Alaska Airlines so that I could use that info for the VI. Face to face interview was amazing. Many employees come in from across the company to help with interviews. The group interview and one on one were both an opportunity to shine and show the recruiters why you are Alaska, also a time to show how you work with others.

    Interview Questions


  5. Helpful (5)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Alaska Airlines (Los Angeles, CA).

    Interview

    Arrived at hotel around 7:00 am. Checked in. Everyone was very friendly. Was asked to take off shoes for height test. Sat in a large group and watched a presentation about Alaska Airlines. We then broke off into smaller groups and casually chatted while we waited for our group interview and one on one.

    Interview Questions

    • They asked to share a time when a customer was upset and how we solved the problem.   Answer Question

  6. Helpful (5)  

    Flight Attendant Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Alaska Airlines (Seattle, WA) in July 2017.

    Interview

    I applied when the window opened up for a few days in July. Within a week I had a video interview. It's pretty straight forward and if you do some research, you will find most the questions or similar questions spread out through this website. Definitely dress the part and I would even advise doing it on a computer because it might be weird doing it on a tablet or phone. Also, smile! SMILE SMILE! It is weird talking to yourself, but if you just make yourself smile after you talk or end with a giggle, it shows you are laid back and happy. The first questions I was nervous, but then you ease in it. Just be yourself. I was invited for a face to face and I'm excited! Will come back with that process later.

    Interview Questions

    • 1.) Why Alaska?
      2.) Name a time where you had a disagreement with a coworker and what was the solution
      3.) What part of the Alaska mission statement resonates most with you
      4.) Explain a time where you went above and beyond in customer service

      That's all I remember. The others are spread out here or very similar.   5 Answers

  7. Helpful (1)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Alaska Airlines.

    Interview

    I was very disappointed in the application process. With having to input so much information on to my resume, then application with 10 year work history and duties and reason for leaving only to have the application error then causing a freeze which erased my 45 plus mins of 10 year history data Input, not once but twice.

    Needless to say I couldn't give it a 3rd chance due to me only have 6 hours from having seen the post to the apps deadline.

    Alsakas Sky's may be friendly, but there job application is not.

  8. Helpful (2)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Seattle, WA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Alaska Airlines (Seattle, WA) in July 2017.

    Interview

    It took a while to hear that they wanted me to complete the online interview. After submitting the interview I heard back the next day that they wanted me for an in person interview. 2 weeks later I flew to Seattle for the interview. I had a really good one on one interview but I think my group interview wasn't quite strong enough. You really have to stand out in that group setting because the people making the decisions only see you for that short amount of time.

    Interview Questions

    • how important do you think communication is on a team?   4 Answers

  9.  

    Flight Attendant Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Alaska Airlines (Los Angeles, CA) in July 2017.

    Interview

    Just started the process. Submitted application and received video interview which I am doing now. I am really hoping to get to the next phase of the process . I am trying to use this site to get information so I can ace my interview


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