Allstate Customer Service Representative Interview Questions | Glassdoor

Allstate Customer Service Representative Interview Questions

Updated Mar 12, 2017
32 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee
Accepted Offer
Negative Experience
Difficult Interview

Application

I applied online. I interviewed at Allstate.

Interview

Hiring process is smooth ( I should have known by that)
My recruiter was phenomenal
My phone interview was a robot and gave all info for salary and schedule, along with questions you have to record your answers to
My in person interview was LATE, unorganized and seemed to just be thrown together. There were generic complexed questions asked that you had to take a few minutes before they would allow you to answer (pointless). The inteview ended with a small tur of the work area and me knowing I had the job
I got called back that evening and offered the job by my initial recruiter

Interview Questions

Other Interview Reviews for Allstate

  1. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Charleston, SC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Allstate (Charleston, SC).

    Interview

    I sent my resume and then received a phone call to let me know about an assessment. Took the assessment and had a phone interview. Then had an interview with the agency owner and agency manager. It was really simple and they just asked basic interview questions about my experience and about myself.

    Interview Questions

    • What motivates you the most?
      What interests you about the position offered?  
      1 Answer

  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Hudson, OH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Allstate (Hudson, OH) in August 2016.

    Interview

    Took about 1 month from date applied. Heard back within a week of applying I was scheduled for a Montage phone interview. Next I was sent an assessment to complete. Then I was scheduled for a face to face interview with the hiring manager. Within a week of the interview, I was offered the position.

    Interview Questions

    • Situational based questions. Just remember to us the STAR method when answering.   Answer Question

    Negotiation

    No negotiation. Set salary.


  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Hudson, OH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Allstate (Hudson, OH) in February 2016.

    Interview

    Process was very quick! I applied online then I was invited to do a recorded phone interview. After you pass the phone interview you will do a skills assessment test. If you pass the assessment then you will get an in person interview. Received offer 2 days later.

    Interview Questions

    • Tell me about a time questions.... 4-5 behavioral questions   3 Answers

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  5. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Lincoln, NE
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 1 day. I interviewed at Allstate (Lincoln, NE) in July 2015.

    Interview

    Minimal and unclear description and direction as it related to my position, who I would be reporting to and once in training, had a very negative experience with the analyst who was training us.

    Interview Questions

    • How would my last employer describe me   1 Answer

  6. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Allstate in May 2015.

    Interview

    I applied online through the company website. Two weeks later a link to an assessment was sent to my email. Upon completing the assessment I received another email to do a phone interview. The phone interview was not with a live person, but was automated. It can be a little intimidating due to the lack of human response. After completing the phone interview I was contacted by a recruiter to do an on site interview. The onsite interview was very informative and included situational questions, as well as a tour. I was contacted a few days later with an offer. Overall The process was very professional and positive.

    Interview Questions


  7. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 4+ weeks. I interviewed at Allstate.

    Interview

    My 1st interview was with the agency owner and then a few others came in to join like a group interview. It seemed to be mostly a bonding exercise to see if my personality meshed with others in the office.

    Interview Questions

    • What is my plan B for my children if they are sick and I have to work.   Answer Question

    Reasons for Declining

    I had already accepted and was satisfied with my decision. I didn't care to pursue any other opportunities.


  8.  

    Customer Service Representative Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Allstate (Charlotte, NC) in January 2015.

    Interview

    Applied online, was contacted soon for a phone interview, completed that, was contacted the next day to set up an in-person interview. General interview process (discuss previous jobs, qualifications), followed by a tour. Was contacted the next day with an offer. There is a background check & drug screen. It's a pretty standard interview, with the regular questions. Nothing crazy.

    Interview Questions

    • Examples of how you handled certain situations in previous jobs (customer service situation questions) & the other usual stuff.   1 Answer

    Negotiation

    There isn't one. You get what they offer.


  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Jacksonville, FL
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Allstate (Jacksonville, FL) in January 2015.

    Interview

    Recruiters are sorry about follow up. They never take jobs down from the website even if it is no longer available. Worse follow up from recruiters in Chicago. Don't bank on getting a job even if you're hired. My son was hired at the Jacksonville center, and during training there was a fight with other employee in the training room, and everyone got fired. I had what was supposed to be a face to face interview but the supervisor was not even ready for the interview. He looked over my resume and never asked me any real interview questions. Was told, "oh, by the way, it takes about 2 months for us to make a decision-we'll let you know". After several follow up to the recruiter, I gave up.

    Interview Questions


  10.  

    Customer Service Representative Interview

    Anonymous Employee in Silver Spring, MD
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Allstate (Silver Spring, MD).

    Interview

    one phone interview and then a face to face with the insurance manager where he reviewed my credentials and told me what my duties and responsibilities will be if hired by the company

    Interview Questions

    • describe the worst customer service you have ever given   Answer Question

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