Alltel Customer Service Interview Questions | Glassdoor

Alltel Customer Service Interview Questions

1 Interview Review

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Customer Service Interview

Anonymous Employee in Virginia Beach, VA
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2 days. I interviewed at Alltel (Virginia Beach, VA) in February 2007.

Interview

I had a phone interview and an actual interview was schedule for me to come in. When I showed up I believe that whoever was supposed to interview me had forgotten. They asked me to come back the next day and I did and was hired. The interview consist of basic customer service questions like what would you do if you had an angry customer on the line? Also, they ask if you are comfortable up-selling. Very basic.

Interview Questions

  • What would you do if you had an escalated call or angry customer on your line?   Answer Question
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