Amazon Customer Service Representative Interview Questions | Glassdoor

Amazon Customer Service Representative Interview Questions

Interviews at Amazon

94 Interview Reviews

Experience

Experience
75%
15%
10%

Getting an Interview

Getting an Interview
56%
14%
11%
9
5
3
2

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy

 

Customer Service Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took a week. I interviewed at Amazon in August 2017.

Interview

Applied online, waited a few days, received an email asking to answer a few questions, scheduled a call to basically say I was being offer the position.

Interview Questions

  • Read the following situations and answer in a paragraph what you would do?   Answer Question

Other Interview Reviews for Amazon

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Lakewood, WA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Amazon (Lakewood, WA) in November 2017.

    Interview

    The interview was easy, because it was online in a group setting with multiple people. It was basically the recruiter telling us what to expect with the job and when we would hear back from them.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Amazon (New York, NY) in December 2017.

    Interview

    First round was a general jam where we can speak on our own topic, second round was versant and finally hr round. Versant round played the trickiest part. If you clear this, then almost you're in.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Williston, FL
    Accepted Offer
    Neutral Experience

    Application

    I applied online. The process took 1 day. I interviewed at Amazon (Williston, FL) in March 2017.

    Interview

    there was a online activity that simulated working in the company’s environment handling customer issues while communicating with your supervisor in a timely fashion. It wasn’t a lengthy process and was fairly easy to complete if you have had any type of computer experience

    Interview Questions


  4.  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Amazon (Atlanta, GA) in May 2017.

    Interview

    No interview. Group meeting offering a conditional employment offer & providing next steps (identification verification steps, normal registration process). Pretty simple.. maybe 20-35 minutes long. It was online & Gave a brief rundown on Amazon & the actual job description & possibilities, pay rate, scheduling...

    Interview Questions

    • Not a real interview.. group meeting (virtual)   1 Answer

  5.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Amazon in August 2017.

    Interview

    The interview is a questionnaire online that asks about your personality, interests, strengths, and weaknesses to see if it aligns with Amazon's values. Since the work is from home, then you need to validate your ID by going to an office and showing your ID and any other form of identification. The process is very easy and all done online.

    Interview Questions

    • How do you work with a team?   1 Answer

  6.  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Amazon (New York, NY) in November 2018.

    Interview

    Fairly good, very easy questions and if you are honest you are good. Be very clear in terms of expectations and salary and what do you want for the future

    Interview Questions


  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Seattle, WA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Amazon (Seattle, WA) in January 2017.

    Interview

    Phone interview & in person interview with 5 different people at their headquarters in Seattle, WA. Took all day. The process was very tiring. Typing more words to meet your minimums.

    Interview Questions

  8.  

    Customer Service Representative Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Amazon (Seattle, WA) in June 2014.

    Interview

    Long,I am used to interviews and know how to answer customer related questions since that is my main background. I amazed them and was hired almost instantly site unseen. They asked what do I think of when I think of Amazon.

    Interview Questions

    • How do I respond to difficult people   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Employee in Knoxville, TN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Amazon (Knoxville, TN) in October 2018.

    Interview

    No interview. Simply apply online at their website and they reply via email to let you know if they are interested in hiring at the moment. This is a work from home flex part time position and is sometimes only offered seasonally.


See What Amazon Employees Are Saying

StarStarStarStarStar   Former Fulfillment Associate in Perryville, MD

Pros: “Great community. Very good starting pay.”“Great community. Very good starting pay.” – Full Review

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