Ambit Energy Customer Service Representative Interview Questions | Glassdoor

Ambit Energy Customer Service Representative Interview Questions

4 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Plano, TX
Declined Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at Ambit Energy (Plano, TX) in March 2018.

Interview

I was contacted by HR and they explained the process, the culture, and some background information about the company. My interview consisted of a basic math test, listening to an actual call and noting an account, some proficiency skill testing on the computer, a side by side listening of a call, and finished with a panel interview of HR, Training Manager, and QA Manager.

Interview Questions

  • How have you handled an irate customer or difficult situation in the past?   Answer Question

Other Interview Reviews for Ambit Energy

  1. Helpful (13)  

    Customer Service Representative Interview

    Anonymous Employee in Plano, TX
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    The process took 1 day. I interviewed at Ambit Energy (Plano, TX) in September 2011.

    Interview

    I applied for Ambit Energy online and was called for an interview. I was not overly impressed with the company from the start. When I called, I was put on hold, yet I could hear the entire conversation. I went to the interview and was taken to a storage room b/c they "didn't have an office available" The interview itself was not impressive @ all. They seemed more concerned whether or not I could handle irate customers than anything else. They called and offered me the position. I accepted. Not sure how long I will last.

    Interview Questions

    • How would deal with a crying Mother whose child was on a respirator and her husband had just died and she couldn't pay the bill.   Answer Question

  2.  

    Customer Service Representative Interview

    Anonymous Employee in Plano, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Ambit Energy (Plano, TX) in June 2014.

    Interview

    It’s more of a personality feel. Be yourself and ask questions. Don’t be nervous. Be prepared to answer questions from previous scenarios . How did you handle a difficult situation seems to be a big one.

    Interview Questions

    • Why would you be best for this Role.   1 Answer
  3.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    Phone interview with HR rep, face-to-face with supervisor and HR, job offer over the phone (usually same day as face-to-face interview), and lastly drug test. After you get the job, you then have to complete a 4 week training class and pass the test.

    Interview Questions

    Negotiation

    none as they do not negotiate


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