American Airlines Customer Service Representative Interview Questions | Glassdoor

American Airlines Customer Service Representative Interview Questions

Updated Sep 26, 2017
28 Interview Reviews

Experience

Experience
67%
21%
10%

Getting an Interview

Getting an Interview
89%
7%
3%

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy

28 Candidate Interview ReviewsBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty

 

Customer Service Representative Interview

Anonymous Interview Candidate in Richmond, VA
No Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at American Airlines (Richmond, VA) in September 2017.

Interview

Interview was fast and simple! I applied one week and within days I received an email to reply back for the interview. I had a panel interview with only 6 questions. Questions pertaining to customer service.

Interview Questions

Other Interview Reviews for American Airlines

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Norfolk, VA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at American Airlines (Norfolk, VA) in September 2017.

    Interview

    Interview process was short, sweet and to the point. The airline was outsourcing thru Peidmont Airlines but their contract ended in Norfolk so American decided to hire on more people. I interviewed with the GM and the CSM at Norfolk airport.

    Interview Questions

    • I have several people that have applied for this position, what makes you the best candidate?   Answer Question

  2. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at American Airlines (Los Angeles, CA) in July 2017.

    Interview

    Group interview with a 3 person panel. There was a prepared interview packet with preset questions that was asked of all applicants. Very cordial. Interviewers made everyone feel comfortable.

    Interview Questions

  3. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Miami, FL
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at American Airlines (Miami, FL) in July 2017.

    Interview

    Sent resume and CL online. Contacted same day for online interview. Still waiting to hear back. Appeared to be a psychological evaluation to see if you are suited for the position.

    Interview Questions


  4. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Employee in La Guardia Airport, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at American Airlines (La Guardia Airport, NY) in May 2017.

    Interview

    Applied on Feburary 28th got a email about a face to face interview on May 23rd got hired a week later, very fast process once I did the interview. Was intervied by 2 differenct AA managers, with another person in the room. Great vibes they asked basic questions about previous job, why american airlines? And questions about a time you went above and beyond for a customer. Etc

    Interview Questions


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at American Airlines (Los Angeles, CA) in May 2017.

    Interview

    Applied Bilingual coordinator position through AA.com and interview was held with two management for 1st interview at AA office in LAX. And next one was second language ability test. Interview was about 30min.

    Interview Questions

    • Why do you want to work in AA?   1 Answer

  6. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at American Airlines (New York, NY) in April 2017.

    Interview

    I applied 2 weeks prior to receiving an email, inviting me to come for a face to face group interview, there were 6 other people for the group interview and you get interviewed by 3 managers, it lasted about 30 min. Then they emailed me a week later with an offer. All Glory to GOD!!!

    Interview Questions

    • Tell us about yourself and your previous customer service experience   Answer Question

  7. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Honolulu, HI
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at American Airlines (Honolulu, HI).

    Interview

    Reply to email. Submit resume. Take an online application test with a bunch of questions. Some questions were strange, like would you listen to your manager or give the customer a First Class upgrade? I'm used to these tests and usually pass them, but they emailed me about two months later saying that I was not selected.

    Interview Questions

    • Many situational answers with vague options. A lot of questions about how you would react (would you tell on your coworkers for stealing, would you listen to your manager or upgrade the customer)   1 Answer
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Dallas, TX
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at American Airlines (Dallas, TX) in January 2017.

    Interview

    There was an online interview, there was a video interview, there was a phone interview, and finally there was an in person interview. All in all the entirety of the process took about six months.

    Interview Questions


  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 4+ weeks. I interviewed at American Airlines (New York, NY) in December 2016.

    Interview

    AA had csr up twice in December and January for JFK. Did anyone go to the interview in LGA or JFK. I got interviewed in both airports. I got a rejection from LGA but not JFK. It's been over a month. Did anyone else go there and got hired?

    Interview Questions


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.