American Airlines Customer Service Representative Interview Questions | Glassdoor

American Airlines Customer Service Representative Interview Questions

Updated Jan 4, 2018
31 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in San Antonio, TX
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 4 weeks. I interviewed at American Airlines (San Antonio, TX) in November 2017.

Interview

i applied online for San Antonio location got an assessment to complete 2 days after, then a video interview after a week , a few days after i got a phone call to set up f2f, i went and got a one on one interview very basic if you worked for the airlines before , offered the job on the spot and waiting for the background check which might takes up to 2 weeks
interview atmosphere were very professional and friendly, everyone from the gentlemen who interviewed me and the lady who did the paperwork were very nice

Interview Questions

Other Interview Reviews for American Airlines

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Austin, TX
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at American Airlines (Austin, TX) in November 2017.

    Interview

    I received an email request for an interview about a month after submitting my application online. They schedule group interviews but the people that were supposed to interview along with me never showed up so I ended up doing the interview one-on-one with the hiring manager. Everyone was very nice they introduced me to a few co-workers and showed me around. They do shift bids based on seniority so your schedule just depends on the shift that is left over. Vacation is also based on seniority so you get the vacation dates left over as well. I was offered the job on the spot but declined the offer based on the salary. They offered me 11.00/hr which is too low compared to the cost of living in Austin, TX. They are such a good company to work for though maybe one day I can apply for a non-entry level position that pays more.

    Interview Questions

    • Are you prepared to work an odd schedule and not have the holidays off?   1 Answer

  2. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Employee in Norfolk, VA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at American Airlines (Norfolk, VA) in September 2017.

    Interview

    Interview process was short, sweet and to the point. The airline was outsourcing thru Peidmont Airlines but their contract ended in Norfolk so American decided to hire on more people. I interviewed with the GM and the CSM at Norfolk airport.

    Interview Questions

    • I have several people that have applied for this position, what makes you the best candidate?   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Richmond, VA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at American Airlines (Richmond, VA) in September 2017.

    Interview

    Interview was fast and simple! I applied one week and within days I received an email to reply back for the interview. I had a panel interview with only 6 questions. Questions pertaining to customer service.

    Interview Questions


  4. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at American Airlines (Los Angeles, CA) in July 2017.

    Interview

    Group interview with a 3 person panel. There was a prepared interview packet with preset questions that was asked of all applicants. Very cordial. Interviewers made everyone feel comfortable.

    Interview Questions


  5. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Miami, FL
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at American Airlines (Miami, FL) in July 2017.

    Interview

    Sent resume and CL online. Contacted same day for online interview. Still waiting to hear back. Appeared to be a psychological evaluation to see if you are suited for the position.

    Interview Questions


  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Washington, DC
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at American Airlines (Washington, DC) in June 2017.

    Interview

    Began with waiting in an area near their checkin counter at DCA; once the time for the interview arrived, we were then escorted to a room behind the checkin counter for an overview of the process, introductions and expectations of the job.


  7. Helpful (9)  

    Customer Service Representative Interview

    Anonymous Employee in La Guardia Airport, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at American Airlines (La Guardia Airport, NY) in May 2017.

    Interview

    Applied on Feburary 28th got a email about a face to face interview on May 23rd got hired a week later, very fast process once I did the interview. Was intervied by 2 differenct AA managers, with another person in the room. Great vibes they asked basic questions about previous job, why american airlines? And questions about a time you went above and beyond for a customer. Etc

    Interview Questions

  8. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at American Airlines (Los Angeles, CA) in May 2017.

    Interview

    Applied Bilingual coordinator position through AA.com and interview was held with two management for 1st interview at AA office in LAX. And next one was second language ability test. Interview was about 30min.

    Interview Questions

    • Why do you want to work in AA?   1 Answer

  9. Helpful (9)  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at American Airlines (New York, NY) in April 2017.

    Interview

    I applied 2 weeks prior to receiving an email, inviting me to come for a face to face group interview, there were 6 other people for the group interview and you get interviewed by 3 managers, it lasted about 30 min. Then they emailed me a week later with an offer. All Glory to GOD!!!

    Interview Questions

    • Tell us about yourself and your previous customer service experience   Answer Question

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