American Airlines Passenger Service Interview Questions | Glassdoor

American Airlines Passenger Service Interview Questions

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Passenger Service Interview

Anonymous Interview Candidate
Declined Offer
Positive Experience
Average Interview

Application

I applied online. The process took 6 weeks. I interviewed at American Airlines in August 2011.

Interview

When I filled my online application, I was asked to complete a personality test. (Very long, so many questions!)

Then, I recieved an invitation to the language test and asked to make an appointment.
Before the language test, I recieved two pages of airline information. The language test was about 20 min (on the phone). The tester asked me some general questions, then translation of the material I recieved.
I was also tested on two customer service situations; that the tester acted as "difficult customer" and I have to solve the issues.

Then, I was invited to the face to face group interview. (2 interviewer and 8 candidates in a room)

Interview Questions

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