American Automobile Association (AAA) Call Center Agent Interview Questions | Glassdoor

American Automobile Association (AAA) Call Center Agent Interview Questions

1 Interview Review

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Call Center Agent Interview

Anonymous Employee in Saint Louis, MO
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 4+ weeks. I interviewed at American Automobile Association (AAA) (Saint Louis, MO) in March 2013.

Interview

Initial communication by was phone. They setup interviews within 10 days of the call. You are usually interviewed by HR and a lower-level manager of the department you are applying for. Then you are taken to the department for a tour, and then interviewed by the Manager or Director for that department. It is a very welcoming environment, and low stress in terms of interviews. They want to see who you are as a person, not how much you can pass a test.

Interview Questions

Negotiation

I did not make any negotiations because they already mentioned they were offering higher than they would typically.

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