American Automobile Association (AAA) Interview Questions | Glassdoor

American Automobile Association (AAA) Interview Questions

Updated May 8, 2017
306 Interview Reviews

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  1.  

    Accounting/Financial Analyst Interview

    Anonymous Interview Candidate in Tampa, FL
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at American Automobile Association (AAA) (Tampa, FL) in April 2016.

    Interview

    Submitted and application online, heard back within 2 days via email. Had an initial phone interview with a member of HR, she was very nice and took down all of our information. A week later she called back to set up a face-to-face interview with the Finance Manager and herself. They each had a list of questions they had to go over, which was company policy, other than that the interview was very conversational and positive. Overall a good experience.

    Interview Questions

    • What types of projects have you worked on that would prepare you for this role?   Answer Question
    • Explain something you have done in school or in your prior position that would help prepare you for this role?   Answer Question

  2.  

    Assistant Producer Interview

    Anonymous Employee in Coppell, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 8 weeks. I interviewed at American Automobile Association (AAA) (Coppell, TX) in April 2016.

    Interview

    Firstly it was LONG. From the time I initially submitted my application to my first day of work was just over 2 months! Fist there is an application, then an online assessment, then a phone interview, then an in person interview. Then you have to complete a drug and background check and then you have to wait another 2ish week to actually start work.

    Interview Questions

    • Explain a time you had to deal with a difficult or upset customer.   Answer Question

  3.  

    Leisure TA Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at American Automobile Association (AAA) (New York, NY) in April 2016.

    Interview

    One will receive an initial phone call from the recruiter offering to set up an appointment to meet with the manager. First, one must take a pre-assessment test. Should one score higher enough...then one may proceed to the next level. After, the pre-assessment test has been received and scored...a phone call is received by the recruiter to set up an appointment with the hiring manager.

    Interview Questions


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  5.  

    Member Service Representative Interview

    Anonymous Interview Candidate in San Diego, CA
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at American Automobile Association (AAA) (San Diego, CA) in April 2016.

    Interview

    I applied online at the aaa website,after 2 weeks they email me to schedule an face to face interview.the interview was at the friendly atmosphere with two supervisors.after two days they sent me an email regarding to the interview result and i could not go trough the next step which was a background check and drug test.

    Interview Questions

    • They asked me about my background and how could i get the members overall totally satisfaction and how would you close service calls?   1 Answer

  6. Helpful (18)  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at American Automobile Association (AAA) in February 2016.

    Interview

    Applied Online on 02/24. Received a phone call from a recruiter in the A.M. on 02/25 for a quick phone interview. Was told I'd be contacted later that day to schedule an in-person interview at the branch I applied to work at. Scheduled the interview for the following Monday 02/29. Received a call the very same day as my in-person interview letting me know I'd passed the interview and was offered a position contingent upon passing the required background check and drug test. Submitted background info and drug test on 03/01. Took about a week for everything to come back and on 03/08 received my official offer!

    The in-person interview was the most thorough interview I had ever participated in. It lasted a total time of two hours. The first hour I shadowed two senior employees while they answered calls and the last hour was a one on one interview. Everyone I met was incredibly friendly and made me feel very at ease through the whole process. The only part I found stressful were all the situational questions during the second part of the interview. I believe there were maybe 8-10 and every single one had to be in S.T.A.R format (Situation, Task, Action, Result). I suggest you research situational interview questions and have many stories filed away to tell them. They were looking for specific instances rather than generalizations.

    Overall, wonderful environment and experience.

    Interview Questions

    • Describe a time you weren't able to fulfill a request for a customer and how you handled it.   Answer Question

    Negotiation

    No negotiation was offered. From the very beginning they let you know how much you'll be starting at. I felt it was a fair amount for the type of work and matched the average amount in my area.


  7.  

    Field Service Technician II Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 3 weeks. I interviewed at American Automobile Association (AAA) (Saint Louis, MO).

    Interview

    They butter you up and lie to you about how much money you are going to make. Then they parade you around headquarters to introduce you to the higher ups. They will call you the face of AAA and the club's most important assets. This is all a show they put on to entice you to take the job.

    Interview Questions

    • Would I be comfortable servicing or towing a vehicle on or off the side of a busy highway or any other dangerous location where injury or death could occur?   1 Answer

  8.  

    Esr/Battery Interview

    Anonymous Interview Candidate in Oakland, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at American Automobile Association (AAA) (Oakland, CA) in March 2016.

    Interview

    Alright, average, comfortable, I don't really remember the whole interview process, But it was an alright experience I hope I got the job because this is something I can see myself doing for a long time. AAA is a great company


  9.  

    Claims Representative I Interview

    Anonymous Employee in Long Beach, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at American Automobile Association (AAA) (Long Beach, CA) in March 2016.

    Interview

    Applied online filled out application. Received an email asking to take an online assessment took 30 minutes. Found out I passed immediately after. Next day I was contacted by the HR manager and had a brief phone interview. Got an email to attend an invite only "career fair" with other candidates.

    Interview Questions

    • How would i manage in office conflict?   1 Answer

  10.  

    Legal Secretary Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4 days. I interviewed at American Automobile Association (AAA) (Los Angeles, CA) in March 2016.

    Interview

    A recruiter called and spoke with me for approximately 20 minutes. The following day the recruiter called and asked me to take an assessment test online. I did and passed. The test was asked questions like; Have you ever known anyone who stole something? and How would you rate yourself in comparison to someone with your job qualifications? Same, Better than or Poorer than. My answers were a bit over confident, but I passed. Finally, I drove for a face to face interview, which I thought went great. It has been 3 weeks and I havent heard a word.

    Interview Questions

    • What would you do if 2 attorneys asked for different tasks, at the same time and both had the same filing deadline?   1 Answer

  11.  

    Travel Agent Interview

    Anonymous Employee in Avon, OH
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at American Automobile Association (AAA) (Avon, OH) in March 2016.

    Interview

    Hiring manager was nice but very deceptive in telling about " you can have ANY day off" & you will get commissions on top of your hourly wage.

    Interview Questions

    • Are you available for 6 months training & traveling.   1 Answer

See What American Automobile Association (AAA) Employees Are Saying

Star Star Star Star Star   Current Member Service Specialist IV in Cedar Hill, TX

Pros: “Free membership Hours are good Starting pay Environment Rotating saturday schedule”“Free membership Hours are good Starting pay Environment Rotating saturday schedule” – Full Review

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