American Express Interview Questions | Glassdoor

American Express Interview Questions

Updated Jul 21, 2017
1,363 Interview Reviews

Experience

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Candidate Interview Reviews

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  1. Featured Interview

    Helpful (39)  

    Senior Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 6 weeks. I interviewed at American Express in January 2017.

    Interview

    There was an initial phone interview, followed by an in person by the hiring manager. Then a 2nd interview with the hiring manager & the final interview with the Director. The entire process took about six weeks.

    Interview Questions

    • What do you know about American Express & why do you want to work here?   2 Answers

  2.  

    Sales Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    2 rounds of interviews with the senior management

    Interview Questions

    Negotiation

    What were you able to negotiate? What advice would you give others considering an offer?

  3.  

    Business Analyst Interview

    Anonymous Interview Candidate
    No Offer

    Interview

    two telephonic and then face to face interview..a very challenging case study related to logistics of transportation...other than that some case study questions related to e commerce...

    Interview Questions


  4.  

    Sales Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Application

    I applied through an employee referral. The process took 1+ week. I interviewed at American Express.

    Interview

    3 screening levels, quick to finalise

    Interview Questions

    • A situation where you were under prepared, the business impact, how did you resolve the same and why did such a scenario arise in the first place.   1 Answer

  5.  

    Business Analyst Interview

    Anonymous Interview Candidate
    Declined Offer

    Interview

    Process was easy. 3 rounds of interviews. Mostly fit questions. Not too technical.

    Interview Questions


  6. Helpful (1)  

    Marketing Director Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Amex focuses a lot on the ability to drive results and its culture. Make sure you know its Blue Box Values and know that you'll run into situational questions that you should address in a SAR format (state situation, what was the action taken and what results resulted)

    Interview Questions


  7.  

    Senior Analyst, Marketing Interview

    Anonymous Interview Candidate
    No Offer

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at American Express.

    Interview

    initial phone interview
    in person interview with manager, then the director (diff days)
    phone interview with manager (direct report)
    in person with the VP

    Enjoyed the process - liked meeting the people
    Slightly disorganized - once interviewee didn't know I was there.

    Interview Questions

    • case-style question - if you had to prepare a presentation on a marketing strategy that AmEx has used, but don't have any historical data, where would you start?   Answer Question
  8. Helpful (3)  

    Customer Service Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Applied online, completed application and lengthy assessments. Recruiter called next day to make appt for phone interview two days later. After phone interview of standard behavioral questions, recruiter invited me for interview at local office. Met with hiring manager who went over my resume and experience at length. Then asked 5 or 6 behavioral questions - nothing too difficult, usual call center questions. However, be prepared. Know as much as possible about the company, be able to answer why you want to work there. Ask a couple intelligent questions that show you respect the brand and are looking for the opportunity to grow with the company. Also, ASK for the job at the end. I told the manager I looked forward to hearing back from her with a hiring decision but briefly reiterated why I was the best candidate and that I was eager to start. Send a thank you note same day.

    Interview Questions

    • The usual questions regarding how you would show a customer that he is important, how you would handle an irate customer, how you would provide service that is above/beyond, how you would handle yourself if you make a mistake, and give a time you had a challenging situation and how you handled it.   1 Answer

    Negotiation

    The offer was fair, I did not negotiate.


  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer

    Interview

    phone interview after having received email post app sumission. interviewer extremely friendly

    Interview Questions


  10. Helpful (6)  

    Travel Research Apprentice Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Negative Experience

    Application

    I applied online. I interviewed at American Express (New York, NY).

    Interview

    I interviewed for an entry level Travel Research Apprentice positions with American Express. After successfully completing two phone screens with five people (which took over 3 months), I was invited to meet with a manager and a team leader at the New York headquarters. My excitement at the prospect of launching my career at AmEx quickly faded as the experience was awful. The man who interviewed me was clearly unprepared and his comments were contradictory. As I am a recent college graduate, he kept mentioning my lack of experience (for this entry level position) and at the same time he said the position had previously been filled by an intern. After the interview this manager said I would hear something within two weeks, but many more weeks passed without any follow-up with a hiring decision. It was only after I placed a call to the office that I received a decline e-mail. There was nothing constructive or respectful about this process and based on my experience I can’t believe their treatment of employees is any better.

    Interview Questions

    • The interview was very poorly organized, and I was asked the same questions over and over again in the three interviews.   Answer Question

  11.  

    Business Analyst Interview

    Anonymous Interview Candidate
    No Offer

    Application

    I applied online. I interviewed at American Express.

    Interview

    I applied on line on their career website. They contact me by phone and set a 15 minutes phone interview with the recruiter. After this I was asked my availability for a face to face interview with the hiring manager and I was confirmed by phone it would have been the next day and to wait only for the confirmation email (after the manager confirmation about his availability). I never received the email. I wrote to the HR email, but I did not receive any reply. I called to number provided me previously from another recruiter and finally put through the recruiter I spoke to the first time, who explained me they had better candidates for the role and they would have not proceed further with my application. I said it would have been nice from them to send me at least a notification about it, instead of letting hanging in the air for weeks. So much focus and importance to customer care, but then they are not able to send a notification to a person they selected and confirmed verbally for the next step...

    Interview Questions


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