American Express Interview Questions | Glassdoor

American Express Interview Questions

Updated May 23, 2017
1,331 Interview Reviews

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  1.  

    Lead Project Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    Initial communication was from the recruiter. After that I had 30 minutes telephone interview by hiring manager. Next round is 2 hour face to face interview with the team members including tech members

    Interview Questions


  2. Helpful (1)  

    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at American Express in December 2015.

    Interview

    I applied online 12/12/15. I received e-mail inviting me to take assessment. After assessment the next day I received invite to take virtual interview. After a week or more I received phone call to schedule phone interview. After phone interview i was invited to take a virtual panel interview, have not completed it yet, but I remain hopeful and I'm practicing.

    Interview Questions

    • Tell me about a time where you had to use creativity to solve a problem?   1 Answer
    • What do you think will be the biggest challenge for you when working from home?   1 Answer

  3. Helpful (1)  

    Software Engineer Interview

    Anonymous Interview Candidate in Phoenix, AZ
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at American Express (Phoenix, AZ) in December 2015.

    Interview

    LinkedIn recruiter contacted based on skills and projects irrespective of role or position
    1. Technical Interview with two members lasting for 45 minutes each stressing on skills.
    2. Onsite interview 3 rounds (1 hour 2 members each) at the Office.
    3. Additional Onsite Interview based with a team member who delayed interview against scheduled time and conducted as general knowledge.round.

    Interview Questions

    • Projects, Spring Framework, Database Normal Forms, Core Java, Tomcat Connection Pooling, how to able design a website to handle large incoming traffic, Choosing a database, Networking commands in Linux, JavaScript callbacks, Stacks and Queues and working of SSL/TLS protocol.   Answer Question

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  5.  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at American Express (Atlanta, GA) in December 2015.

    Interview

    It took about four weeks to actually get an interview. After applying over and over again. I finally get picked to go to the next step. Must do an assessment in order to be hired

    Interview Questions


  6.  

    Platinum Customer Care Professional Interview

    Anonymous Employee in Plantation, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at American Express (Plantation, FL) in December 2015.

    Interview

    After submitting the online application, I was emailed a link for the assessment. It was follwed by a phone interview, which was very detailed. The meet and greet with the leadership team was the following week, and lastly was the face-to-face with the hiring manager. Many steps, but simple.

    Interview Questions

    • Of the Blue Box values, (shown on a chart) which is the most important and why?   Answer Question

  7.  

    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at American Express (Salt Lake City, UT) in December 2015.

    Interview

    applied online. The process took 4 days?
    Interview
    Filled out information online, the next day received an email requesting a virtual interview with HireView. Completed that the following day. It was a little nerve racking, I have never done anything like that before. There's a practice session, which helps.
    I haven't heard back or received any emails, but it has only been a days so I'm very hopeful

    Interview Questions
    Give an example of a time you had computer problems and how did you resolve it?
    Answer Question

    Interview Questions

    • Behavioral Questions: based on customer service and problem solving skills   Answer Question

  8.  

    At Home Customer Service Interview

    Anonymous Interview Candidate in Post Falls, ID
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at American Express (Post Falls, ID) in December 2015.

    Interview

    Applied online, next day received email asking to take assessment test. Took assessment test, received email asking for online interview, then received email asking for phone interview..Had phone interview. Declined further interviews due to hours offered..

    Interview Questions

    Reasons for Declining

    Unable to work hours offered


  9. Helpful (9)  

    Merchant Services Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at American Express.

    Interview

    You take an assessment online where you will complete word problems, pattern solving, basic arithmetic, simulation based, typing test etc.. It can be a little challenging. Once passed, you may be invited to complete a digital interview with HireVue. You record yourself on video and answer basic questions regarding the role you applied for. If you have come this far, you may also proceed forward in a phone interview. My phone interview was around an hour and 20 minutes. I was asked very many questions regarding my score cards and phone metrics. They are looking for specific numbers, so be prepared. I was also asked several situational questions where they are looking for a STAR based answer. If you pass the phone interview, you will be asked to interview in person with a hiring manager. The hiring manager will also go over phone metrics and situational based questions. This interview was around an hour and 40 minutes for me. Very many questions were asked regarding experience and performance. Be prepared to have that information available and have an answer for the interviewer immediately. After all is done, they will contact you if they would like to offer you a position!

    Interview Questions

    • What resonates with you about American Express?   Answer Question
    • Tell me about your average AHT over the month in addition to average inbound calls taken over the course of that month. Explain your scores.   Answer Question
    • Explain your performance from where you started to where you are now and what sort of resources did you utilize to help you exceed in your position.   Answer Question
    • Tell me a situation where a customer was initially hesitant to take your recommendations, but you were able to make them comfortable enough to listen to you.   Answer Question
    • Tell me a time where you went above and beyond your normal job duties to assist a customer and what was the outcome.   Answer Question
    • Why are you interested in the merchant services position?   Answer Question
    • Tell me your personal accomplishments and what you're most proud of.   Answer Question

  10.  

    Software Engineer Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. I interviewed at American Express.

    Interview

    Applied through campus career fair. Was given on campus interviews. Two 30-minute sessions with different interviewers. Then interviewed on sight in Phoenix. Again two 30-minute sessions with different interviewers. Both rounds ask behavioral and technical questions. The second interviewer for the on campus interview asked one problem solving question to I think try and understand your thought process in approaching a problem. Interviewers read from a sheet of questions given to them

    Interview Questions

    • Basic object oriented programming and data structures programs.   1 Answer

  11. Helpful (8)  

    Team Leader Interview

    Anonymous Interview Candidate in Plantation, FL
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at American Express (Plantation, FL).

    Interview

    It took a few weeks to get a phone call from the HR department or recruiting team who conducted a phone screening with about 5 questions. A few days later I had an in-person interview with 2 or 3 directors asking situation-action based questions. Then if you move up the next step is a meeting with the VP.

    Interview Questions

    • Tell us about a time when you had to deal with a difficult co-worker.   1 Answer

See What American Express Employees Are Saying

2 people found this helpful

Star Star Star Star Star   Former Program Manager in Phoenix, AZ

Pros: “Great PTO / sick time benefits”“Great PTO / sick time benefits” – Full Review

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