American Express Interview Questions | Glassdoor

American Express Interview Questions

Updated Aug 15, 2017
1,388 Interview Reviews

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  1. Helpful (2)  

    Director Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at American Express (New York, NY).

    Interview

    Intra Company transfers from off-shore to onshore at new york, ny location. The position is challenging and was excited for the same. Intra Company transfers from off-shore to onshore at new york, ny location. The position is challenging and was excited for the same

    Interview Questions

    • Capable of handling the job   1 Answer

  2. Helpful (1)  

    Travel Counselor Interview

    Anonymous Interview Candidate in Phoenix, AZ
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 days. I interviewed at American Express (Phoenix, AZ) in December 2016.

    Interview

    ***APPLICATION IS COMPLETE...I HAVE NOT COMPLETED ENTIRE EXPERIENCE YET, so I have not received an offer or a rejection. Just want to help people who are in the beginning or middle of the process so far.

    I have completed the application process with a referral from a friend who currently works for Amex. The application itself is easy. In the past I have applied for a position with the in-bound global corporate customer care department. I made it to a phone interview with that position, but unfortunately goofed on my resume with stating I had my degree when I was technically one class short. I told the recruiter that I was one class shy of my degree and she nicely explained to me that American Express verifies everything on my resume and therefore that would look deceptive to a recruiter on paper. I am positive that is why my interview process with that position stopped and I was declined for the position. Between the application and the phone interview, I had to do the online assessment. Make sure you have an uninterrupted, distraction free hour to complete the assessment. It is not terribly difficult, but it did take reading and some serious math skills on my part to finish. I finished the assessment with time left over, and felt good about 90% of my answers.

    Interview Questions

    • Several questions for this interview were, "Why did you apply for the entry level travel counselor position" "Tell about a time where you provided an extraordinary experience rather than an ordinary experience for someone" "What is your proudest achievement up to this point in your career?" "What is something you are passionate about?"   Answer Question
  3. Helpful (1)  

    Senior Manager Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at American Express (New York, NY) in December 2016.

    Interview

    Very relaxed and quick process. I went through 3 rounds including 1 phone, 3 onsite, and then 2 additional onsite. They were all about 30-45 minutes in length. It seemed as though cultural and personality fit really do matter, and it was evident that they appreciated and expected thoughtful answers to all of their questions and cases.

    Interview Questions

    • Why this role, and why American Express?   1 Answer

  4. Helpful (1)  

    Analyst Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at American Express in December 2016.

    Interview

    Applied online and was contacted by a recruiter for an interview. Recruiter screening was an hour long interview. A couple of weeks after was contacted for a follow-up interview with the hiring manager. That was another hour long interview - went through my qualifications, the role responsibilities, and then behavioral interview questions

    Interview Questions

    • Hiring manager reviewed the role; went through my qualifications and then asked 4 behavioral questions   Answer Question

  5. Helpful (1)  

    Team Leader Interview

    Anonymous Employee in Fort Lauderdale, FL
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at American Express (Fort Lauderdale, FL).

    Interview

    American Express uses the Situation - Action - Outcome model where they ask you to tell about a time that .... and your answer needs to be in the format Describe the Situation, What Action did You Take, What was the Outcome?

    Interview Questions

    • Tell us about a time you had a direct report who was not meeting expectations?   Answer Question

  6. Helpful (3)  

    Business Development Consultant Interview

    Anonymous Interview Candidate in Miami, FL
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4 weeks. I interviewed at American Express (Miami, FL).

    Interview

    Asking questions to see if I can last a conversation. SIMPLE. Have a cold call before. Do I see myself doing my job. What have you done in the last job?

    Interview Questions


  7. Helpful (2)  

    Marketing Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through college or university. I interviewed at American Express.

    Interview

    Two back-to-back interviews with both behavioural and case interview questions. The behavioural ones are ok/easy, but those case interview questions are definitely harder. You have to know AMEX's products well enough to answer those questions. Also, I feel like they really care about anything relates to integrity. Be prepared to answer questions that "tell me about a time you betray your moral conducts" or something similar to that.

    Interview Questions

    • How do you drive up the revenue we can get from supermarkets?   Answer Question
  8. Helpful (9)  

    Collections Specialist Interview

    Anonymous Employee in Fort Lauderdale, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at American Express (Fort Lauderdale, FL).

    Interview

    First I applied online for the customer care position, which is a process in and of itself. You have to take fake phone calls, then theres a typing assessment, followed by a math and logical assessment. Was then contacted for a virtual interview but before the day was over I was contacted to schedule a phone interview. The following day I completed both the phone and virtual interview, and was told I'd have an answer in two days. I felt confident about the phone interview but not about the virtual one. They give you 3 mins during the virtual interview to answer a question that only takes 30 seconds, so I left feeling that I hadn't said as much as I could have. Two days later there was a hurricane so I wasn't sure if that was why I hadn't yet received a call or email, so I emailed the guy I had the phone interview with and he said to give it a week, and that they’d be in touch. He called me himself to give me the details of the meet and greet three days from then. At the meet and greet the security guard told me there would be 7 people, but I guess only 6 showed up. We didn’t start until 30 minutes past the invited time (Noon.) We were led to a room with a large rectangular table where we all sat down, and 5 interviewers cam and sat down in chairs across from us. They each asked a question, repeated the question, then chose one of us by random until we had all answered said question. 5 questions total, and this took an hour and 15 minutes to complete. We were told at the end of the interview we’d have a call by 4, at 4:30 I received a call asking if I’d be interested in a collection specialist position based on my past experience. I said yes and accepted another group interview for a few days later. This group interview was different and worked like speed dating, where we were never supposed to sit next to the same person twice, but not everyone showed up. Instead we sat at a random table and for every round we moved to the right. There were 5 hiring managers and they each asked a different question, and I didn’t feel they really pretained to the job. They told us at the end we would hear back in 24-48 hours, but the woman who escorted us out said not to be worried if we didn’t hear back tomorrow. I heard back the following day with an offer.

    Interview Questions


  9. Helpful (3)  

    Software Engineer Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through college or university. The process took 2 days. I interviewed at American Express (Phoenix, AZ) in November 2016.

    Interview

    On campus interview and flown out to Pheonix for Super Days. The Super Days included about 77 candidates of which they made offers to 20 of. Overall I thought it was a good interview process but the coding questions were a little unreasonable given the time contstraints

    Interview Questions


  10. Helpful (3)  

    Marketing Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through college or university. The process took 4+ weeks. I interviewed at American Express (New York, NY) in November 2016.

    Interview

    There were two rounds. One on campus interview and one Superday at the office in NYC. The first was two 30 minute interviews and the superday was two 45 minute interviews. Each of the interviews required me to answer both behavioral and hypothetical case questions. The case questions were very vague and really served to show how I thought not necessarily the quality of my answers. The best way to prepare for the interview is to know your resume front and back and how each experience would make you a good candidate for the job youre going out for. Also, I would do a lot of research about the company. Know how they use big data, the closed loop system, and the purpose of coffee chats. I would also know a few programs they do outside of their core business model like their 1:1 model and small business saturdays. The more you show you know about the company the better you will look!

    Interview Questions

    • We are introducing a new corporate card for the healthcare industry. How would you gage the success of the card and how would you know whether or not to implement this campaign into the market.   Answer Question
    • We are having trouble having customers use their Amex cards at supermarkets. How would you have card holders make more purchasers there?   Answer Question
    • What is a time you've an encountered an unethical decision or have done something unethical and what did you do?   Answer Question
    • How does your experience prove you deserve a job at American Express   Answer Question

    Negotiation

    I did not negotiate my salary.


See What American Express Employees Are Saying

StarStarStarStarStar     Current Anonymous Employee

Pros: “Flexibility, focus on work-life balance. Strong place to learn marketing.”“Flexibility, focus on work-life balance. Strong place to learn marketing.” – Full Review

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