American Funds Client Service Representative Interview Questions | Glassdoor

American Funds Client Service Representative Interview Questions

4 Interview Reviews

Interview Experience

Interview Experience
33%
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Getting an Interview

Getting an Interview
33%
33%
33%

Interview Difficulty

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Client Service Representative Interview

Anonymous Interview Candidate
No Offer
Neutral Experience

Interview

After 4 interviews each time with different people I received a form letter to let me know I wouldn't be receiving an offer and my resume would be kept on file. After 4 interviews some personal feedback would be nice, but some places don't even do that much.

Interview Questions

  • Why are you interested in this position? (Asked 4 times)   Answer Question

Other Interview Reviews for American Funds

  1.  

    Client Service Representative Interview

    Anonymous Interview Candidate in Irvine, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at American Funds (Irvine, CA).

    Interview

    Received a call 2 days later for a phone interview. Then two weeks later had an interview at the office in Irvine.

    Interview Questions

    • Mostly behavior questions. Tell me about a time you received feedback and what did you do?....tell me about a time....   Answer Question
  2.  

    Client Services Representative Interview

    Anonymous Employee in Carmel, IN
    Accepted Offer
    Average Interview

    Application

    I applied through an employee referral. The process took 6 weeks. I interviewed at American Funds (Carmel, IN) in August 2011.

    Interview

    Very lengthy and in depth process. You will start out with with basic get to know phone interview in which they will tell u more about role, then you'll be called in to on site interview. The on site interview will consists of 2 interviews, a tour, and a demonstration a of how our system works. You are not being evaluated during tour or job demonstration unless you show some very strange behavior. Lastly, you will go through reference checking. They are very in depth on this- so don't try to hide or enhance anything in resume. Finally, you will be offered job.

    Interview Questions

  3.  

    Client Service Representative Interview

    Anonymous Interview Candidate in San Antonio, TX
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 4+ weeks. I interviewed at American Funds (San Antonio, TX) in December 2010.

    Interview

    Submitted online application, and was contacted by HR the next day. On that initial contact, HR did a phone interview right away and then scheduled me for a 1:1 interview.

    The 1:1, consisted of a in person interview with a HR employee, then a hiring manager that asked additional questions. The two interviews happen in the same day, and I was there for about 3 hours because there was a group of other people interviewing.

    Two questions asked were...

    Interview Questions

    • Name one time where you faced a challenge and how did you overcome it?   Answer Question
    • Name a time that you provided exceptional customer service?   Answer Question

    Reasons for Declining

    It's a call center

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