American Funds Interview Questions | Glassdoor

American Funds Interview Questions

Updated Jul 21, 2017
23 Interview Reviews

Experience

Experience
60%
30%
10%

Getting an Interview

Getting an Interview
52%
15%
10%
5
5
5
5

Difficulty

3.4
Average

Difficulty

Hard
Average
Easy

Candidate Interview Reviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty
  1.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at American Funds.

    Interview

    - initial phone call screen
    - in office interview that includes two one one interviews with a manager, a tour of facility and a demo
    - background check and job offer

    Interview Questions


  2.  

    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at American Funds.

    Interview

    It was long. Met with a few different people. And I didn't find out I got the job until a couple months later. I had kind of written it off. But that was a long time ago so things are probably quicker now

    Interview Questions

    • What was a project you worked on and felt you didn't get the proper acknowledgement or grade?   Answer Question
  3.  

    Client Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience

    Interview

    After 4 interviews each time with different people I received a form letter to let me know I wouldn't be receiving an offer and my resume would be kept on file. After 4 interviews some personal feedback would be nice, but some places don't even do that much.

    Interview Questions

    • Why are you interested in this position? (Asked 4 times)   Answer Question

  4.  

    Customer Service Representative Interview

    Anonymous Employee in Scottsdale, AZ
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took a week. I interviewed at American Funds (Scottsdale, AZ).

    Interview

    Spoke to them at a Community Job Fair. Was added to a list after a preliminary interview. Was contacted about 2 days later to set up a time for an interview. Interviewed by one person who asked if I had time to do any additional testing or interviews. I let her know that I could do anything needed that day. She had me take a typing test and an easy math test. She then asked if I had time for another interview. I stayed and interviewed with the general manager of another site. They told me they would contact me within a few days.
    I received another call at some point about a missing employer on my application.
    Within 2 days they called with an offer.

    Interview Questions

    • Tell of a time when you went above what was expected to help your client.   Answer Question

  5. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Scottsdale, AZ
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at American Funds (Scottsdale, AZ).

    Interview

    Starts with phone interview to identify candidate true interest and includes at least two behavioral questions. If the candidate gets moved along the next step is a face to face with at least two HR hiring associates which goes into detailed behavioral questions and review of experience. If you pass this process you will meet with at least one hiring manager who will ask questions more geared to the role you are interviewing for.

    Interview Questions

    • Tell me about a time when you had an escalated service related issue, what was it, how did you handle it and what was the outcome?   Answer Question

  6.  

    Senior Internal Wholesaler Interview

    Anonymous Employee in Irvine, CA
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at American Funds (Irvine, CA) in May 2015.

    Interview

    It was a very long process, many phone interviews and finally the face to face. It is fairly straightforward. You will need to have a tenuous grasp of their fund lineup and what American Funds is about so do your research prior to the interview on their Capital System.

    However, they go dark for an extended period of time AFTER offering you the position.

    Interview Questions

    • How do you judge your performance level at your current job   Answer Question

  7.  

    Accepted Offer
    Neutral Experience

    Application

    I applied online. The process took a week. I interviewed at American Funds in February 2015.

    Interview

    Spoke to upper management about how to handle phone calls. Not much discussion of industry experience. They didn't spend a lot of time going over what the actual position was. Spoke more about the company culture

    Interview Questions

  8.  

    Accepted Offer
    Average Interview

    Interview

    The interview and hiring process is lengthy and quite involved. Be prepared to be asked questions and talk about your work history and be willing to submit to a background check. The process will probably take a couple of months before they offer a job to you.

    Interview Questions


  9.  

    Client Service Representative Interview

    Anonymous Employee in Carmel, IN
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. I interviewed at American Funds (Carmel, IN) in January 2014.

    Interview

    Was originally Contacted by a recruiter. I had one phone screening with the recruiter, as well as one phone interview with HR or Recruiter . One week later a three hour Interview in Person on-site. Offer was provided after a week.

    Interview Questions

    • Describe a difficult time you had working with another employee...   Answer Question

  10.  

    Team Manager Interview

    Anonymous Employee in Scottsdale, AZ
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 6+ weeks. I interviewed at American Funds (Scottsdale, AZ).

    Interview

    The hiring and interview process was very involved. Screening interview followed by 3-4 in person interviews with various business leaders. Reference check was very extensive, each reference described their calls as if they were trying to be hired for the role. Background check performed, but no drug test which I found odd with the sensitivity and risk involved in financial services.

    Interview Questions

    • The questions were very behavior/scenario based. Preparation with exact examples is important to illustrate thought process and decision making quality.   Answer Question

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.