American Water Customer Service Representative Interview Questions | Glassdoor

American Water Customer Service Representative Interview Questions

7 Interview Reviews

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Helpful (6)  

Customer Service Representative Interview

Anonymous Employee in Alton, IL
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through a recruiter. The process took 2 weeks. I interviewed at American Water (Alton, IL) in May 2016.

Interview

I applied online thru a temp service and also emailed the recruiter my my resume I had four interviews altogether two over the phone and two face to face for American Water the interview process was pretty easy. They asked questions related to past experiences and situations and have you take a few customer service scenario test, typing test and fill out a sheet answering questions about yourself.

Interview Questions

Other Interview Reviews for American Water

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 days. I interviewed at American Water (Los Angeles, CA) in June 2015.

    Interview

    Initial phone interview with behavioral question. Follow interview with manager, and more behavioral questions. The manager didn't care for something I said, she went from laughter to un-pleasant within one question. She then told me she would decide later and would get a call later that day, I never heard from them again.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Alton, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at American Water (Alton, IL) in June 2013.

    Interview

    The process was short and sweet. We took a simple math test and a listening test. It was very easy. they told us if we got the job right then and there. no complaints about the interview process.

    Interview Questions

  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Pensacola, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a staffing agency. The process took 2+ weeks. I interviewed at American Water (Pensacola, FL) in May 2013.

    Interview

    I went thru a hiring company and that did in fact make the process a bit lengthy. Every one during the process walked me thru and was very clear about all expectations.

    Interview Questions


  4. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Pensacola, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 5 days. I interviewed at American Water (Pensacola, FL) in March 2013.

    Interview

    Took a Wonderlic and then did an interview with a manager and someone from HR. Also listened to a few calls. It was a pretty quick process. They hired through a temp agency, so a lot of things were already set up.

    Interview Questions

    • Where I see myself in 5 years.   1 Answer

  5. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Alton, IL
    Declined Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at American Water (Alton, IL) in April 2012.

    Interview

    Was the most intense group interview! Very fast paced, you were being interviewed with about 30 others by a panel of 4-6 people. You were tested for computer skills, ability to answer questions on the spot in front of others, and more.

    Interview Questions

    • What was the reason you left the last company you worked for   Answer Question

  6. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Employee in Pensacola, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at American Water (Pensacola, FL) in July 2008.

    Interview

    I was called for an interview, and upon my arrival I was greated by a Supervisor and given a general interview, which was then followed by a skills assesment test, then a final interview with an HR Representative. This lead to my job offer!

    Interview Questions

    • What skills do you think you possess that will make you an asset to our company..?   Answer Question
    • Does working in a team environment benfit you and/or and to your individual skills..?   Answer Question

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