Deluxe Corporation Interview Question: An unexpected question and so... | Glassdoor

Interview Question

Customer Service Representative Interview Colorado Springs, CO

An unexpected question and somewhat difficult to answer was

  about what I would do in a difficult customer service encounter. where a customer was angry and upset and everything you offered to do to resolve a problem was not satisfactory to the customer.

Interview Answer

1 Answer


I believe I answered that I would apologize and offer an opportunity to speak with a supervisor. The answer must have been satisfactory because I was hired.

Interview Candidate on Aug 25, 2012

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