Apple Apple Genius Interview Questions | Glassdoor

Apple Apple Genius Interview Questions

Interviews at Apple

90 Interview Reviews

Experience

Experience
61%
24%
15%

Getting an Interview

Getting an Interview
74%
11%
9%
5
1

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy

Helpful (4)  

Apple Genius Interview

Anonymous Interview Candidate in New York, NY
Declined Offer
Negative Experience
Average Interview

Application

I applied online. The process took 1+ week. I interviewed at Apple (New York, NY) in September 2013.

Interview

I applied online and was invited to a group interview. The group interview sucked, everybody interrupted each other, and they seem to have a favoritism for current Starbucks employees. I applied for a sales position or genius one but instead was offered a family room specialist one which I wasn't interested in.

Interview Questions

  • What would you do if a customer was personally rude to you?   Answer Question

Reasons for Declining

Because the pay was low.

Other Interview Reviews for Apple

  1. Helpful (1)  

    Apple Genius Interview

    Anonymous Interview Candidate
    No Offer
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Apple in March 2014.

    Interview

    Took 3 days. I received a phone interview in the morning. asked questions like tell me about yourself ? When did you fail at a task and how did you handle the situation ? Tell me about u exprience in customer service

    Interview Questions


  2.  

    Apple Genius Interview

    Anonymous Interview Candidate in Dallas, TX
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Apple (Dallas, TX) in August 2014.

    Interview

    After applying online, called to a store in Dallas, with 50 other applicants and hiring managers from 4 stores. Watched videos that emphasized how important Apple employees are. Then split up into groups where we answered questions in a circle. They were looking for how well you fit in the group.

    Interview Questions

  3.  

    Apple Genius Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Apple in September 2014.

    Interview

    I applied to an open 'Genius' position in August because of my background in customer service and computers. I got an email a few weeks later inviting me to a hiring event. The store that I applied to was about three hours away but I figured the average salary for the position would be worth it to move. So I went to the hiring event. I got some weird vibes from the manager. I dunno why. Everyone else was awesome.

    We filled out a short questionaire, then we watched a bunch of videos about Apple careers. Then they sat us in groups and asked some basic interview questions like "Describe a time you dealt with a difficult customer". After that the let us go home. The process was a couple hours, five hours for me if you count my drive time.

    Exactly two weeks later, I got an email asking me if I was available for an interview at a particular store. I confirmed I was available. Oops. I figured I would hear back with more information. I did not. I researched the store, and the ratings were not very good. I already agreed to an interview and I didn't want to blow it off for obvious reasons. But when a store has bad ratings, or just decent ratings, it usually is because of the mismanagement. It kind of sucks knowing that your wasting your time after you agree to something. I took the three hour drive anyway just to say I did it.

    I showed up early, and there was a huge line. The "bouncer" showed me where to wait. While doing so, I was approached by a woman whose phone would update to no end. I referred her to a real employee. Then a guy finally came and we went outside because they don't have a back room.

    During our interview, I would get alot of weird blank stares. It made it really weird to the point of it was hard to look at him. At the end he came to the conclusion that I was a match for a different position than what I applied for altogether. I left the store very disappointed and took the three hour drive back home. Three days later, I got a generic email that said they went with someone else. Big shocker.

    A couple of weeks later, I saw an opening for that recommended position, which was on an "as needed" basis. Probably minimum wage. I was really hoping I wasn't wasting my time and money. I feel a little manipulated. I think the job description could have saved us both some time. Because it was so vague, I applied to something that I shouldn't have. Now, I'm not sure I can work for a company that does this to people. The way I see it, Tim Cook owes me.

    Interview Questions

    • What I would do if I had no resources to complete a job?   1 Answer

  4. Helpful (2)  

    Apple Genius Interview

    Anonymous Interview Candidate in Aventura, FL
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Apple (Aventura, FL) in November 2014.

    Interview

    I met with the interviewer in the store, and then we walked outside the store to the mall. The people in the stores were calm and smiling even though the store was filled and bustling with people. She asked me about work experience, why I wanted to work there, and what I expected from it.
    The interviewer was very nice, and was calm and collect. Overall, the interview was better than most i've had.

    Interview Questions

    • Every question was very straight forward, and didn't surprise me.   Answer Question

  5. Helpful (1)  

    Apple Genius Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    The process took a week. I interviewed at Apple (San Francisco, CA) in January 2009.

    Interview

    Initial contact was by phone. After general conversation, a followup call was about my skills. I was asked specific questions about hardware and software. Some were very technical, but I was prepared. After phone interviews, I was called in to the San Francisco store and after an intro to about 12 of us, I did a 1 on 1 interview inside a closed office, which I thought went well. I then did a roll-play interview with a "customer" and was evaluated on how I handled it. I did well.

    In the end, I did not receive a job offer. Perhaps I was over qualified or they thought I would not be a good fit with the team. I'm just speculating. Of course, they do not tell you why.

    Interview Questions

    • There is no sound coming out of the speakers. How do you troubleshoot the issue.   4 Answers

  6. Helpful (1)  

    Apple Genius Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Apple (Saint Louis, MO) in January 2010.

    Interview

    After repeadely calling the store to try to get a hold of a hiring manager, I finally scored an interview. I walked into the store 15 minutes early; the manager later remaked how impressed he was about that since everyone came in 5 mins or less. Honestly? It's a cardinal rule to ALWAYS come at least 15 minutes early. Anyway, he took me to a rest area in the mall and we went over my employment history, why I wanted to work for Apple, experience with Apple products, etc. Interview lasted about 30-40 minutes and the guy was blown away by me. Basically...dress nice and convince the guy/girl/group that you LOVE Apple and there is NO PLACE else you'd rather work (without coming off as fake). So, I got a second interview with the Lead Genius and the head of the Family Room Specialists. I'd rather have the Genius spot, but if I have to "get my foot in the door" by taking the FRS, then I'll do it.

    Interview Questions

    • How do you handle a difficult customer service experience?   Answer Question

  7. Helpful (2)  

    Apple Genius Interview

    Anonymous Employee in Arlington, VA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 3 weeks. I interviewed at Apple (Arlington, VA) in May 2008.

    Interview

    Apple takes it's sweet time with the interview process. I applied online and heard from them probably a month later. I applied as a Genius as I've been using Macs for 15 plus years. They instead hired me as a Mac Specialist. THe first contact was a regional interview over the phone followed by an overt he phone test for the genius openin. I was then recommended down to the retail level where I was interviewed in person and several days later they got back to me with an offer. Two days of 8 hour training with all the other new hires at a local hotel. (paid $8 for training then $10 at my regular rate).

    Interview Questions

    • How would you handle an irate customer.   2 Answers

    Negotiation

    Not much negotiation unless its another title you are going for in terms of pay. They know how much they are going to pay you based on the market they are in. For example in Richmond, VA they offered a few dollars less considering the lower cost of living than DC. Fun company to work for more than anything they are looking for customer service, their attitudes is they will train you. They like to think they are customers friends and not sales people. They want you to "Attach" products to the sale not up sell. For example a Student might need Microsoft office with his new MacBook. I rate it neutral because it's very clear that they want you to fit them not the other way around. They are going to do things their way. And if they weren't fun and nice people they could otherwise be creepy. It's the culture. They want good personality.

  8. Helpful (5)  

    Apple Genius Interview

    Anonymous Interview Candidate in Santa Clara, CA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Apple (Santa Clara, CA) in January 2016.

    Interview

    The first part of of the process is to be selected for a hiring event, where they bring in about 30-ish people. Current employees sit with a group of applicants, and you just converse with them. If you move on the the second round, they do a group interview. It's very laid-back, and it relieves the pressure off of you individually. If you don't know what to answer, you have time to come up with an answer.

    Interview Questions

    • Describe some way you use technology in your personal hobbies or passions.   1 Answer

  9. Helpful (3)  

    Apple Genius Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Apple (Saint Louis, MO).

    Interview

    It was a lengthy multiple person interview. Seemed over the top, but once hired and seeing the personalities you work with made it understandable. Apple is known for its diversity and alternative appeal. Though it may look like the classic cliche hipster, you will discover that vibe may be there but subdued by the more beautiful diverse community at work together.

    Interview Questions

    • Describe in your previous job a highly stressful situation.   1 Answer

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