Apple Customer Service Representative Interview Questions | Glassdoor

Apple Customer Service Representative Interview Questions

Updated Jul 20, 2017
18 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate
No Offer
Negative Experience
Difficult Interview

Application

I applied online. I interviewed at Apple in April 2017.

Interview

Skype or face time interview they are looking for someone with a mefiem to high technical background, if you don't have it don't apply. They ate also hiring through Kelly services

Interview Questions

  • What does customer service mean   1 Answer

Other Interview Reviews for Apple

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Portland, OR
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Apple (Portland, OR).

    Interview

    For the AHA the primary interview is over Skype where mainly all of the questions are though process and attitude based. When I interviewed there were a few trick questions. However as long as you keep your cool and continue positively you should be fine. Lastly at the end there was a role play for simple product trouble shooting which is probably the easiest part of the AHA college adviser interview.

    Interview Questions

    • "My laptop won't turn on" Role play
      "How long do you use or talk on the phone each day/week?"
      "How would your friends describe you"   Answer Question

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Mountain View, CA
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 days. I interviewed at Apple (Mountain View, CA) in January 2014.

    Interview

    It was pretty straight forward, basic questions. They continued the process by having me do a couple of examples and scenarios. I enjoyed it. They welcomed me and answered all of teh questions that I had for them. They even gave me some water while I waited.

    Interview Questions

  3. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Austin, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took a week. I interviewed at Apple (Austin, TX) in March 2013.

    Interview

    Went through temp agency. The chief job requirement was being a shameless extrovert.

    Interview Questions

    • Are you comfortable, willing, and able to engage the customer in small-talk while you handle the issue for which he/she called?   Answer Question

  4.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Austin, TX
    No Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 2 weeks. I interviewed at Apple (Austin, TX) in December 2011.

    Interview

    an initial screening was performed by recruiters. I was contacted about a week later to schedule an interview. The interview was conducted by 2 managers. Not a lot of eye contact, and lots of typing.

    Interview Questions

    • What annoyed you? and how do you react   1 Answer
    • Pressed more for an answer to Q1   1 Answer

  5. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Austin, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I interviewed at Apple (Austin, TX) in August 2010.

    Interview

    Currently you can only get hired through Volt and not by Apple directly. Group interview plus one on one interview. They are looking for a specific type of person. I was lucky enough to be picked from about 30 candidates. They are looking for super positive people who are ALWAYS happy and never say no..

    Interview Questions

    Negotiation

    No negotiation


  6.  

    Customer Service Representative Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at Apple (Chicago, IL) in July 2010.

    Interview

    I applied very early on to a store that hadn't opened yet. They called me in for a hiring event they were hosting and weeded people out based their participation. A few weeks later they sent me an email asking me to come in for an interview. I went for the interview and the next day received a call asking me to come in for one more interview. They were very helpful through the whole process and offered me a job soon after.

    Interview Questions

    • How did I handle a situation where I know clue as to what the answer was?   Answer Question

  7. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Cork (Ireland)
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at Apple (Cork (Ireland)) in December 2016.

    Interview

    Long interview process. First a technical tests with lots of questions about Apple products, then Skype interview with Team Manager. Friendly people, the manager doesn't put pressure on you. The company will perform a background check to check your references then contact you to make an offer. I personally declined the offer and didn't go through with the interview process

    Interview Questions

    • What upsets you? How do you handle stress? Are you free to work on weekends and holidays?   Answer Question
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Bath, England (UK)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Apple (Bath, England (UK)).

    Interview

    It was a three part interview.
    A large group of all level one applicants.
    A second group, made up of parts of larger groups.
    A one on one interview, held inexplicably in a coffee shop.

    Interview Questions

    • How do you deal with difficult customers?   1 Answer
    • How would you sell this laptop?   1 Answer

  9. Helpful (7)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Cork (Ireland)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Apple (Cork (Ireland)) in August 2015.

    Interview

    The interview consisted of a digital Hirevue interview and a Skype meeting with the Team Leader. A HR representative called first, asked a few questions related to my availability and explained the hiring process, also gave job description. Most of the interview felt like an ad for Apple: what do I know about Apple, here's what Apple does and has etc

    Interview Questions

    • Role plays, what would you ask a customer calling in because his wifi doesn't work, what would you check?   Answer Question

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