Apple Customer Service Representative Interview Questions | Glassdoor

Apple Customer Service Representative Interview Questions

Updated Feb 14, 2018
22 Interview Reviews

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22 Candidate Interview ReviewsBack to all Interviews

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Helpful (3)  

Customer Service Representative Interview

Anonymous Interview Candidate
No Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Apple in September 2017.

Interview

The interview process was basically a group interview that lasted about 20 minutes. Asking questions about the keynote and telling us what each position is for and the responsibilities. They also asked if we ever gave any feed back to a colleague and if so what was the feed back about and what you recommend to improve that person

Interview Questions

  • Where you ever involved in an emergency situation from your last job?   Answer Question

Other Interview Reviews for Apple

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Apple in April 2017.

    Interview

    Skype or face time interview they are looking for someone with a mefiem to high technical background, if you don't have it don't apply. They ate also hiring through Kelly services

    Interview Questions

    • What does customer service mean   1 Answer

  2.  

    Customer Service Representative Interview

    Anonymous Employee in Portland, OR
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Apple (Portland, OR).

    Interview

    For the AHA the primary interview is over Skype where mainly all of the questions are though process and attitude based. When I interviewed there were a few trick questions. However as long as you keep your cool and continue positively you should be fine. Lastly at the end there was a role play for simple product trouble shooting which is probably the easiest part of the AHA college adviser interview.

    Interview Questions

    • "My laptop won't turn on" Role play
      "How long do you use or talk on the phone each day/week?"
      "How would your friends describe you"   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Employee in Orlando, FL
    Accepted Offer
    Negative Experience

    Application

    I applied online. The process took 3 weeks. I interviewed at Apple (Orlando, FL) in January 2017.

    Interview

    Didn’t explain that Apple didn’t handle directly and that if there was problems who was responsible to fis them. Wound up bing hired but employer didn’t take their contract seriously

    Interview Questions

    • Asked if I could work overtime since of my age   1 Answer

  4.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Mountain View, CA
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 days. I interviewed at Apple (Mountain View, CA) in January 2014.

    Interview

    It was pretty straight forward, basic questions. They continued the process by having me do a couple of examples and scenarios. I enjoyed it. They welcomed me and answered all of teh questions that I had for them. They even gave me some water while I waited.

    Interview Questions


  5. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Austin, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took a week. I interviewed at Apple (Austin, TX) in March 2013.

    Interview

    Went through temp agency. The chief job requirement was being a shameless extrovert.

    Interview Questions

    • Are you comfortable, willing, and able to engage the customer in small-talk while you handle the issue for which he/she called?   Answer Question

  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Apple in January 2013.

    Interview

    Phone interview. Didnt make it. I didnt even interview. Im only doing this because glass door is forcing me too. This is not fun. Am i at 30 words yet. yes no maybe so

    Interview Questions


  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Austin, TX
    No Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 2 weeks. I interviewed at Apple (Austin, TX) in December 2011.

    Interview

    an initial screening was performed by recruiters. I was contacted about a week later to schedule an interview. The interview was conducted by 2 managers. Not a lot of eye contact, and lots of typing.

    Interview Questions

    • What annoyed you? and how do you react   1 Answer
    • Pressed more for an answer to Q1   1 Answer
  8. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Employee in Austin, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I interviewed at Apple (Austin, TX) in August 2010.

    Interview

    Currently you can only get hired through Volt and not by Apple directly. Group interview plus one on one interview. They are looking for a specific type of person. I was lucky enough to be picked from about 30 candidates. They are looking for super positive people who are ALWAYS happy and never say no..

    Interview Questions

    Negotiation

    No negotiation


  9.  

    Customer Service Representative Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at Apple (Chicago, IL) in July 2010.

    Interview

    I applied very early on to a store that hadn't opened yet. They called me in for a hiring event they were hosting and weeded people out based their participation. A few weeks later they sent me an email asking me to come in for an interview. I went for the interview and the next day received a call asking me to come in for one more interview. They were very helpful through the whole process and offered me a job soon after.

    Interview Questions

    • How did I handle a situation where I know clue as to what the answer was?   Answer Question

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