Apple Family Room Specialist Interview Questions | Glassdoor

Apple Family Room Specialist Interview Questions

Updated Feb 2, 2017
89 Interview Reviews

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Family Room Specialist Interview

Anonymous Employee in New York, NY
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took 2 weeks. I interviewed at Apple (New York, NY) in May 2015.

Interview

Applying online is a breeze, but you must be ready to respond in a timely fashion and arrive on time for the interviews (there are 3 interviews in total when I applied).

Interview Questions

Other Interview Reviews for Apple

  1.  

    Family Room Specialist Interview

    Anonymous Employee in Sacramento, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Apple (Sacramento, CA) in January 2013.

    Interview

    Three interviews first was a group interview second with a manager and third with the store manager. The group interview was a little weird being my first time in that type of environment, however the staff was very friendly and was eager to help us succeed.

    Interview Questions

  2.  

    Family Room Specialist Interview

    Anonymous Employee in Sacramento, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Apple (Sacramento, CA) in January 2015.

    Interview

    It was a longer process than I anticipated, but since I got the job I have to say it was worth it. I would have liked more expectations set by the manager like when they would call me back, etc. etc. but it worked out in the end and I just had to keep my other day job in the meantime.

    Interview Questions

  3. Helpful (1)  

    Family Room Specialist Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at Apple (Los Angeles, CA) in November 2014.

    Interview

    I applied online and they gave me a call about a month after I applied. I went through 5 interviews with different people that held different jobs within the company. After the last interview I got a call and was offered a position. They offered me a part time family room specialist position which is at the Genius Bar instead of sales, which is apparently rare in Apple. Friendly and non judgemental interviews.

    Interview Questions

    • What was a previous work experience you learned from?   2 Answers
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Family Room Specialist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Apple.

    Interview

    It's a long process and really nerve wracking. Not much to know ahead of time, just be yourself. It's a group interview, three of them to be exact. You have a panel that is really looking for specific language.

    Interview Questions

    • They asked for specific situations of dealing with customers.   Answer Question
  6.  

    Family Room Specialist Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at Apple (Fort Lauderdale, FL) in July 2016.

    Interview

    I am a African American man. I don't think that really matters. I was referred by a friend. They contacted me through email about 4 weeks later. I had reserve my seat. The Interview was at the Galleria Mall in Ft.Lauderdale Florida. It was a group interview of 5. I had the most experience seeing that I worked for a call center for Apple Care. So I have great customer service skills and technical skills. I was offered to go to the second interview. I was declined the job. I'm not sure why they did not move forward with me. And I always smiled and showed a friendly and welcoming personality. I really can't give any advice seeing that I did not get the job. But good luck to all .

    Interview Questions

    • What was a time you dealt with a difficult customer and how did you help the customer?   1 Answer
  7.  

    Family Room Specialist Interview

    Anonymous Interview Candidate in New York, NY
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Apple (New York, NY) in June 2016.

    Interview

    I applied for the position in late April or early May. I was scheduled for my first interview May 24. It was at one of their headquarters in NYC. It was a group interview. There were about 15 people there & I believe more were coming. They split us up into groups of 6. In my group the manager sat us round table style & asked everyone questions. It's important to be attentive to everyone & be friendly! Smile a lot! Address people by their names when you talk about their answers in relation to yours too. This is also where they ask which specific role you'd like to apply for. Make sure you know the difference between the roles.
    My next interview was May 29. It was a one on one, which is a little different because usually it's all group interviews until the last one, but this one was personal. Again, lots of energy! Come prepared with examples of your leadership from past jobs & how you'll be successful at Apple. This was about 30 mins of conversation & questions. Make sure to ask at least one question at the end!
    Next interview was June 1. This was with the highest manager at the store I wanted to work out. Very similar to the previous interview. Small talk that gauges how you are with people, then a series of questions that ask to to tell a story from previous experiences that will help you here. It was a one on one, but it was on the sales floor. So keep smiling, talk loud (don't yell!) and just bring it.
    Usually it's at least 4 interviews, but they may have been moving quickly for the summer. I received an offer June 10 contingent on passing a background check.

    Interview Questions

    • What's something you think you might struggle with at Apple?   Answer Question
    • Name a time someone gave you tough criticism & how you handled it?   Answer Question
  8.  

    Family Room Specialist Interview

    Anonymous Employee in Bethesda, MD
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Apple (Bethesda, MD) in December 2015.

    Interview

    Was referred through a friend to Apple. Sent in my resume and other paperwork. Had a 30-minute interview, they asked me some questions, scheduled a second review. The second review was with the store manager who again asked me a few questions and then I was hired.

    Interview Questions

  9.  

    Family Room Specialist Interview

    Anonymous Employee in Sheffield, England (UK)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at Apple (Sheffield, England (UK)) in March 2014.

    Interview

    * First interview was a group of 20-30 people where you have limited time to talk about yourself in a circle and then move on to some group tasks where the recruiters hover around you.
    * Second interview 5 people board room style.
    * Third interview 3 people board room style with more important people as the recruiters.

    Expect long delays in-between stages, 2-3 or 3-4 weeks a time

    Interview Questions

    • The questions are far from the norm, don't expect typical competence based, its all about you. Apple will train you and mould you the way they want anywho, I like to think of this as being "Apple-ised"   1 Answer
    • What is your special factor? This will be used over and over again...   1 Answer
  10. Helpful (1)  

    Family Room Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Apple in February 2016.

    Interview

    Long, many interviews that all seemed to go well, then offer and no feedback given as company policy. It was a group interview, then many one on ones with various apple people. Each one wanted you to meet two more etc...
    I think they want people that are really 'empathetic' to others, or so they kept saying.

    Interview Questions

    • They ask a lot about you personally, they want to know you're good with people   Answer Question
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