Apple Apple At Home Advisor- Chat Team Interview Questions | Glassdoor

Apple Apple At Home Advisor- Chat Team Interview Questions

Interviews at Apple

1 Interview Review

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Apple At Home Advisor- Chat Team Interview

Anonymous Employee in Rockford, IL
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2 weeks. I interviewed at Apple (Rockford, IL) in March 2015.

Interview

Relatively easy interview. The tips from here really helped. They really want to see you empathize and connect with the customer's problem. Pick up on the clues like "I'm at a dinner party" and respond accordingly. The other questions also included specific scenarios like "I'm in a beach and my phone isn't working." Just be attentive to what they're asking you and show empathy, personally connect, and above all be positive. If you don't know the specific step to solve the issue please don't say that. Just keep going even if you start repeating yourself.

Interview Questions

  • "I'd like to play music from my Apply TV for a dinner party tonight but I can't get anything to play"   3 Answers
  • "Describe a time where you had a respond to constructive criticism from a manager"   1 Answer

Negotiation

Non negotiable. Very nice hourly rate

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