Asurion Customer Service Representative/Technical Support Interview Questions | Glassdoor

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Asurion Customer Service Representative/Technical Support Interview Questions

Interviews at Asurion

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Customer Service Representative/Technical Support Interview

Anonymous Employee in Dulles, VA
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took a week. I interviewed at Asurion (Dulles, VA) in June 2012.

Interview

application needs to be filled out .. about 2 days email letting you know if meets qualifications..one one interview group interview meet computer requirements if successful training is 6 weeks long be prepared to take great notes

Interview Questions

  • give an example of a situation at your last job where you had to deal with an upset cm? what did you do to calm them?   2 Answers

Negotiation

be prepared to answer questions regarding to de-escalating a customer and know what hours you want o work .

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