Austin Energy Customer Service Representative Interview Questions | Glassdoor

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Customer Service Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Easy Interview

Application

The process took 3 days. I interviewed at Austin Energy in July 2008.

Interview

You interview with one of the call center supervisors and then you are given a skills assessment which is a basic math test to make sure you can compute fractions. The interview consists of basic questions such as "tell us a time in which you were faced with a challenging customer service situation and how did you handle it?"

Interview Questions

  • Give an example of a time in which you were put in a difficult customer service position and how did you handle it?   Answer Question
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