Auto Club of Southern California Customer Service Representative Interview Questions | Glassdoor

Auto Club of Southern California Customer Service Representative Interview Questions

Interviews at Auto Club of Southern California

6 Interview Reviews

Experience

Experience
83%
17%
0%

Getting an Interview

Getting an Interview
80%
20%

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy

 

Customer Service Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied in-person. I interviewed at Auto Club of Southern California.

Interview

Multi step interview process. Single person interview, computer simulated assessment and then another interview with management. I attended an in house job fair so I'm not sure if my process was expedited...it took approximately 4 hours of the day.

Interview Questions

Other Interview Reviews for Auto Club of Southern California

  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took a week. I interviewed at Auto Club of Southern California.

    Interview

    AAA likes the STAR method: share a "S"ituation or "T"ask, what was your "A"ction, and what was the "R"esult. Be detailed about a past experience, and focus on your customer service and soft skills.

    Interview Questions


  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Costa Mesa, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Auto Club of Southern California (Costa Mesa, CA) in July 2017.

    Interview

    Quick interview, asked basic questions such as goals in life and why I think I would be a great fit for the position. All in all an easy interview that went well.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Long Beach, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6 days. I interviewed at Auto Club of Southern California (Long Beach, CA) in May 2016.

    Interview

    Quick and easy. Applied online, took 48hrsn for the assesment, passed, a call was given 2 days followed up with a phone interview, then 24 hrs had a video interview, i was super excited.....then 48 hrs, i called them and they set up a 2nd phone interview, that came with a person to person the next day. Then I was hired as soon as I walked in. They had about a million questions, i was nervous but I smiled the whole interview.

    Interview Questions

    • What was one rule that you didnt like at your last employer?   1 Answer

  4.  

    Customer Service Representative Interview

    Anonymous Employee in Burbank, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Auto Club of Southern California (Burbank, CA) in April 2013.

    Interview

    Interviewed by a supervisor who asked a series of questions about my previous work experience and work habits. There were many questions and each had me describe a certain time and/or item from my previous work experience and then expand on that.

    Interview Questions

    • Describe a time when you went our of your way to help a customer.   Answer Question

    Negotiation

    There was no negotiation. It was a published hourly rate.


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Burbank, CA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Auto Club of Southern California (Burbank, CA) in August 2012.

    Interview

    you sit with a rep on the floor and listen to calls for a few minutes then meet with one of the managers while they ask questions from a 10 page document that they need to fill out

    Interview Questions

    • name a difficult situation you had at work and how did you handle it?   1 Answer

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.