Auto Club of Southern California Interview Questions | Glassdoor

Auto Club of Southern California Interview Questions

Updated Oct 25, 2017
113 Interview Reviews

Experience

Experience
30%
33%
35%

Getting an Interview

Getting an Interview
54%
20%
11%
7
3
1

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy

Candidate Interview Reviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty
  1. Helpful (2)  

    Claims Adjuster Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Auto Club of Southern California.

    Interview

    They are very welcoming. They just want to know if you are a decent person and open to learn, and can answer a few hard questions. They do a hair drug test.

    Interview Questions

    • Why do you want to work here? Why are you leaving your last job?   Answer Question

  2.  

    CSR Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Auto Club of Southern California.

    Interview

    The hardest part of the interview was the test they give you beforehand. It checks math, reading, and reasoning. Plus behavioral questions based on scenarios. I will say the interviewers were the nicest people! They put you at ease with kindness which helps with interview nerves.

    Interview Questions

  3.  

    Claims Associate Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Auto Club of Southern California (Los Angeles, CA) in September 2017.

    Interview

    Filled out an application online. Passed an assessment test online, and then was called in for an interview within the same week. (It only went so quickly because I knew a current employee who got my resume to the right manager) HR called within the same day with an offer. Managers were friendly just looking for the right Fit.

    Interview Questions


  4.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. I interviewed at Auto Club of Southern California.

    Interview

    Multi step interview process. Single person interview, computer simulated assessment and then another interview with management. I attended an in house job fair so I'm not sure if my process was expedited...it took approximately 4 hours of the day.

    Interview Questions


  5. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Costa Mesa, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Auto Club of Southern California (Costa Mesa, CA) in July 2017.

    Interview

    Quick interview, asked basic questions such as goals in life and why I think I would be a great fit for the position. All in all an easy interview that went well.

    Interview Questions


  6.  

    Travel Agent Trainee Interview

    Anonymous Interview Candidate in Costa Mesa, CA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Auto Club of Southern California (Costa Mesa, CA) in July 2017.

    Interview

    This process started out positive, but quickly went downhill. I had an initial telephone interview with a recruiter. Rather than schedule a phone interview, the screener asked if I could do the interview during the initial phone call. I was shopping at the time. I found a quiet place to talk and answered her questions. That was followed by an online assessment that I had to take when I got home. Then I was scheduled for an in-person interview at the AAA office in Costa Mesa. This is where things got interesting. The first interview was with two employees who spent the bulk of the time sharing mostly negative information about the job and the culture of the company. They left for a few minutes and then came back with another person (a supervisor) to continue with the interview. This woman continued to tell me how stressful the job would be. She also explained the compensation process, making it clear that I would never get a raise, and that I would not receive any commissions for at least the first six months, and then I would not be an actual agent for about two years. I had already been an independent travel agent for three years. So after all of this, they told me I would hear back in the next few days regarding the "next step". It's been over three months, and I haven't heard anything from these professionals. Lol!

    Interview Questions

    • How do you handle stressful situations?   1 Answer

  7.  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took a week. I interviewed at Auto Club of Southern California.

    Interview

    AAA likes the STAR method: share a "S"ituation or "T"ask, what was your "A"ction, and what was the "R"esult. Be detailed about a past experience, and focus on your customer service and soft skills.

    Interview Questions

  8.  

    Member Services Representative, Insurance Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Auto Club of Southern California (Los Angeles, CA) in January 2017.

    Interview

    I was contacted by a recruiter the day after I applied. He asked a few questions about myself of why I wanted to work for the company and previous job employment. He also let me know about the history of their company. He said I would be contacted later that week by an actual manager and the phone interview would be about an hour long. I was contacted 3 days later and the nice lady asked me a few questions about myself, previous employment and we did role playing. We did a few scenarios about angry customers and confused customers. I was asked my skills weaknesses and examples of a time I provided exceptional service. I passed the phone interview and was invited for a in person interview the following week. I came in and was greeted by the same person and took a tour of the building. I was asked a few of the same questions as the ones over the phone and was told more about the company. I was then taking to another huger manager and interviewed by him and he asked similar interview questions. Afterwards, the manager took me back to the office and I was offered a deal which I accepted.

    Interview Questions

    • What can you contribute to the company?
      Why did you leave your last employer?
      What are some skills you posses that you can benefit the company?
      Why do you want to work for Triple A?
      Explain a time you had a difficult customer. How did you turn it into a positive experience.   Answer Question

  9. Helpful (2)  

    Employee Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Auto Club of Southern California in December 2016.

    Interview

    Saw the job online and took the time to fill out the application, write cover letter, updated resume. Received a call back a few days later and spoke with someone from HR for the initial screening call. Conversation went well, then spoke with the hiring manager.

    I was told that although the phone interviews went well, however according to the assessments that I took I was not a good personality fit. They really are looking for a certain cookie-cutter, minion mold to work there. Very antiquated process, indicative of the company, and truth in the company reviews.

    Interview Questions


  10.  

    Branch Specialist II Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Auto Club of Southern California (Los Angeles, CA).

    Interview

    Extensive interview process. Did a online assessment then was called on the phone and did a breif phone interview before invited to interview in person. Did 3 rounds of in person interviews before being hired.

    Interview Questions


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.