Autodesk Product Support Specialist Interview Questions | Glassdoor

Autodesk Product Support Specialist Interview Questions

Updated Feb 17, 2017
5 Interview Reviews

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  1.  

    Product Support Specialist Interview

    Anonymous Interview Candidate in Boston, MA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2+ weeks. I interviewed at Autodesk (Boston, MA) in January 2017.

    Interview

    First Part:
    1st, Phone interview with Autodesk recruiter: communication and technical screener
    2nd, Phone interview with department manager
    Second Part:
    3rd, in person interview with platform managers for one hour
    4th, in person interview with platform engineers for one hour

    Interview Questions

    • Mostly questions about the platform... really spend time knowing the product.   Answer Question

  2.  

    Product Support Specialist Interview

    Anonymous Interview Candidate in San Rafael, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Autodesk (San Rafael, CA) in May 2016.

    Interview

    1. phone interview
    2. interviewed by the tech team. First by a group of engineers, all come from India except one white american, then by the team manager which also comes from India

    Interview Questions

    • 1. what is wrong with this sql: select department, count(*) from school
      2. if you are given 3 entities: teach, student class. How do you design the database
      3. What is the difference between Arraylist and LinkedArraylist
      4. How do you keep the sequence in a hashmap?   Answer Question
  3.  

    Product Support Specialist Interview

    Anonymous Employee in Portland, OR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 2 weeks. I interviewed at Autodesk (Portland, OR) in July 2012.

    Interview

    First call was from a recruiter. After 20 mins or so chatting with him, I was contacted by the hiring manager a few days later. I talked with the hiring manager for about an hour, which included salary negotiation. The third interview was a video chat that included the entire team I would work with.

    Interview Questions

    • Describe my experience with the software that I would support.   Answer Question

    Negotiation

    Quick and easy. Manager already had a number in mind, and it was actually higher than my number!


  4.  

    Product Support Specialist Interview

    Anonymous Employee in Montreal, QC (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Autodesk (Montreal, QC (Canada)) in September 2009.

    Interview

    The interview was a phone interview. There was multiple people but the interview was well balanced and informative. It didn't really give a good indication of what the position was like, it felt more like a "do we like you?" interview, I was overqualified so maybe that is why there was no skill test

    Interview Questions

    • What would you do if you colleague was regularly late   1 Answer

  5. Helpful (4)  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Autodesk in August 2007.

    Interview

    3 rounds - basics with HR, Personality/Experience test with manager, then group with employees who would become peers. Interview with manager was very specific regarding how you would react in specific customer service situations, and also covered some technical ground. Interview with peers was more specific (technical), gave a better idea of corporate culture. They also brought in divisional manager for just a few moments, which was a little awkward - peers didn't seem comfortable with him, and all questions from him were about them, not me, the interviewee.

    Interview Questions

    • A customer tells you that they don't believe your advice. What will you do?   1 Answer
    • What have you taught yoursefl/learned lately outside of work?   Answer Question

    Negotiation

    I only negotiated a later start date, but should have aimed for a higher salary. That said, the offer was higher than I expected.


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