Avis Budget Group Customer Services Representative Interview Questions | Glassdoor

Avis Budget Group Customer Services Representative Interview Questions

Updated Aug 16, 2017
35 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Antelope, CA
No Offer
Positive Experience
Easy Interview

Application

I applied through an employee referral. I interviewed at Avis Budget Group (Antelope, CA) in June 2017.

Interview

The interview was online, answering questions by a interviewer. There were five questions to be answered. I had to record my answers, by the interviewer.

Interview Questions

  • How would you handle a car that was rented in good condition, comes back with damage's?   1 Answer

Other Interview Reviews for Avis Budget Group

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Kahului, HI
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Avis Budget Group (Kahului, HI).

    Interview

    The manager asked me to sell her something in the room, which was cornyh, to say the least. Then, she went on to talk about her dog for 10 minutes. It was a joke.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Tulsa, OK
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Avis Budget Group (Tulsa, OK) in January 2017.

    Interview

    Applied online received call from out of state recruiter with a phone interview within 2 hours of applying.The recruiter emailed a call center online assessment same day. After passing that I was asked if I could come to Tulsa office for an informational meeting. See the facility listen in on calls etc. After informational meeting recruiter contacted me and sent another online assessment which I passed. Later that day I was invited in for an interview the following week. The interview was a joke. I met with the CSR manager. She must have had a bad day - asked me 5 pages of "behavior type" questions! I couldn't get this lady off her script it was brutal - she didn't smile at all. I finished the interview and felt good about it and the answers I gave. I sent "thank you for interview" email and waited. Received email next day informing me I wasn't a fit. Disappointed because they offer lots of great benefits and perks.

    Interview Questions

    • Tell me a time when you had to resolve a conflict...   1 Answer
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Philadelphia, PA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at Avis Budget Group (Philadelphia, PA) in January 2017.

    Interview

    Had one interview for customer service representative. Interviewed by the manager he was friendly and professional and knowledgeable about the job and company requirements. He Made me feel welcomed and at ease.

    Interview Questions

    • How would I be an asset to the company? What are my strengths and weaknesses? How would I handle an unsatisfied customer? What are my goals for the future?   Answer Question

  4. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Columbus, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Avis Budget Group (Columbus, OH) in November 2016.

    Interview

    Short and straight to the point, took a week at most . Received a call the day after submitting my application, got offered an opportunity to come in for an in person interview, then received a job offer the day after my interview upon completion of a background check and drug test, started the following week

    Interview Questions


  5.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Avis Budget Group.

    Interview

    One interview face to face. Met with the hiring manager on site. Very easy. Not much to the interview process. I was asked about my previous experience with customer service.

    Interview Questions


  6. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer

    Interview

    Hiring process too lengthy for $13 hr. Applying online (lengthy); then one surprise telephone interview (they tell you to expect a telephone interview but then someone calls to talk about coming to an onboarding (on site observation) then surprise - now you will be interviewed (not by a manager but a clerk); then they schedule you to come to the site in (Tulsa, OK) from 11-2pm to fill out another application and then for another interview. Business attire is required and do not indicate that there may be one time or day that you cannot work or otherwise, you will not be hired and also, no cologne or perfume. And the only calls that come in would be after the customer has completed the rental process and needs to complain.

    Interview Questions

    Reasons for Declining

    took better offer


  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Miami, FL
    No Offer
    Easy Interview

    Application

    I applied online. I interviewed at Avis Budget Group (Miami, FL) in January 2015.

    Interview

    Did the application, got an email to do phone interview but just basically got a call to schedule face to face interview and now waiting to do face to face interview

    Interview Questions

  8.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Avis Budget Group.

    Interview

    Applied online. was called a few days after that and had a phone interview. was invited on the spot for an interview at the place. Had one interview with the gm and was hired on the spot

    Interview Questions

    • If you and I were on an island together who would survive   1 Answer

    Negotiation

    No negotiation at all


  9. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in San Leandro, CA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Avis Budget Group (San Leandro, CA) in November 2014.

    Interview

    Applied online, a couple of hours later got an email asking me to call a 1800 number to do a phone interview. Basic questions like am I able to work holidays, do I have a valid license, and went over some of my work experience. Also asked questions about dealing with difficult customers. She congratulated me and said I passed the phone interview and was forwarding me to a face to face interview with my location manager. She then said sorry there was no open interviews and someone will get into contact with me. I won't be holding my breath waiting for that phone call.

    Interview Questions


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