Avis Budget Group Vehicle Return Associate Interview Questions

I had a phone interview first, which lasted about 15 mins. I was asked a series of questions about my driving history, my experience with dealing with angry customers, and about what i was looking for in a part time position. Then the second interview was a 1:1 with a department manager. I was asked a lot of the same questions from the phone interview, but in more detail. Then I was told about my duties and responsibilities of the job, the hours and pay rate, if I was to be hired. I had a chance to ask questions at the end and was then sent to take my drug test.

Phone interview. Had to call a lot of times before someone answered to conduct the phone interview. They know the position you applied for based on your number when you call. Interview questions very specific about helping customers.

This process is probably the most unprofessional interview process that I have gone through. First you get an email say to call them to conduct a phone interview which your put on hold for 10 minutes. After you wait 10 minutes you get to speak to very unpleasant people and they tell you a senior recruiter will contact you in 48 hours. What is the point of the email saying for you to conduct a phone interview? And then if you miss the phone call you have to go through it all over again... I applied 4 weeks ago and I am still waiting to conduct the phone interview..You can also tell how good the company is when they don't know that Florida is Eastern Standard time.